HR Operations Specialist in St Albans

MrQ - we’re an online casino launched in 2018. We’re big on tech, performance and high results. This role is the operational backbone of the HR function, responsible for accurate payroll, data integrity, regulatory compliance, and streamlined processes to support growth.

What You Will Do

• You’ll run and improve our People Operations and Compliance foundations, ensuring accuracy, consistency and scalable practices.
• You’ll focus on delivering high-quality outputs while improving our systems, processes and ways of working over time.

People Operations (run the basics well)

• Own day-to-day people ops (joiners, movers, leavers, contracts, lifecycle changes)
• Manage payroll inputs with Finance, ensuring accuracy and deadlines are met
• Keep employee data clean, accurate and up to date
• Make sure processes are simple, documented and consistently followed
• Keep documentation, templates and records audit-ready

Compliance & Risk (keep us covered)

• Ensure processes and documentation align with UK, Malta and Gibraltar employment law
• Own and maintain contracts, policies and handbooks
• Manage key risk areas (e.g. right to work, data protection, records)
• Support audits and due diligence with clear, organised documentation
• Support employee relations from a process and documentation perspective (People Partners own decisions)

Systems & Automation (make it better)

• Own and improve HR systems (HRIS, workflows, integrations)
• Spot inefficiencies and reduce manual work through automation
• Improve processes and SOPs to make things faster and simpler
• Build ways of working that scale as we grow

Reporting & Governance (know what’s going on)

• Own data accuracy across people systems
• Build and maintain simple, reliable reports (e.g. headcount, attrition)
• Support reporting, audits and governance with clear outputs
• Use data to spot issues and improve how we operate

What We’re Looking For

• 3+ years in People / HR Operations
• Strong payroll knowledge and experience working with payroll processes
• Good working knowledge of employment law in practice (not advisory)
• Experience with HR systems and people data
• Strong attention to detail and organisation
• Track record of improving processes or systems
• Comfortable working across teams (e.g. Finance, managers)
• Confident using data to support decisions and improvements

How We Work (MrQ fit)

• You own outcomes and get things done
• You move fast and improve as you go
• You simplify and build for scale
• You challenge how things work and look for better ways
• You’re comfortable in a fast, changing environment
• You use AI, automation and tools as part of how you work
• You care about quality, but stay focused on impact
• You work as part of a team - no passengers

What We Offer

At MrQ, we provide a competitive salary and benefits. We offer additional leave, birthday leave, four weeks parental leave, international health and life insurance, wellness incentives, growth allowance and a flexible working environment in a multinational team. We are committed to fostering a diverse and inclusive workplace and promote equal opportunities for all employees.