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- Tasks: Coordinate customer service requests and liaise with teams and subcontractors.
- Company: Join a dynamic facilities management team near Manchester.
- Benefits: Earn £13.50 per hour with free onsite parking.
- Other info: Temporary role with potential for future opportunities.
- Why this job: Perfect for organised individuals who thrive in fast-paced environments.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Near Agecroft, Manchester.
Job Type: Full-time, Permanent.
Salary: £13.50 Per Hour.
Hours: Monday – Friday, Day Shift (40 hours per week).
About the Role
We are recruiting on behalf of our client for a highly organised and proactive Customer Service Desk Coordinator to work on a temporary basis for 2 – 3 weeks initially to support their facilities management operations across a diverse property portfolio. Acting as the central point of contact between internal teams, clients, and subcontractors, you will play a vital role in ensuring service requests are managed efficiently and resolved to a high standard. This role is ideal for someone who thrives in a fast-paced environment, has strong administration and communication skills, and is passionate about delivering an excellent customer experience.
Key Responsibilities
- Act as the main liaison for subcontractors, internal teams, and stakeholders.
- Raise and issue purchase orders and confirm scheduled attendance dates.
- Communicate planned works and updates to relevant parties.
- Review completion reports and ensure accuracy of documentation.
- Upload CRM reports including supporting photos and visit information.
- Accurately complete internal administrative and CRM processes.
- Request, track, and process remedial quotations following site visits.
- Submit reports and quotes to clients with all required supporting information.
- Maintain live trackers and documentation to ensure accurate data records.
Skills & Experience
Essential
- Strong communication and organisational skills.
- High attention to detail and ability to work under pressure.
- Confident using Microsoft Office and CRM platforms.
- Ability to multitask and manage competing priorities.
- Proactive, professional, and customer-focused approach.
Desirable
- Experience within Facilities Management or property‑related services.
- Previous experience coordinating subcontractor activity or planned works.
Benefits
- Competitive salary (£13.50 per hour)
- Temporary – 2-3 weeks initially
- Full time (40 hours) role
- Free onsite parking
Customer Service Desk Coordinator employer: Linda Taylors Ltd
Contact Detail:
Linda Taylors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Desk Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have a lead on a role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or projects in the past, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about landing that Customer Service Desk Coordinator role.
We think you need these skills to ace Customer Service Desk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong communication and organisational skills. We want to see how you’ve thrived in fast-paced environments before, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about delivering excellent customer experiences and how your proactive approach makes you the perfect fit for this role.
Show Off Your Tech Skills: Since we’re looking for someone confident with Microsoft Office and CRM platforms, mention any relevant experience you have. If you’ve used these tools to manage tasks or improve processes, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you in the running for this exciting opportunity!
How to prepare for a job interview at Linda Taylors Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Customer Service Desk Coordinator role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Show Off Your Communication Skills
Since this role involves acting as a liaison between various parties, it’s crucial to demonstrate your strong communication skills. Prepare examples of how you've effectively communicated in past roles, especially in fast-paced environments. This will highlight your ability to manage relationships and keep everyone informed.
✨Be Ready to Discuss Organisation Techniques
Given the emphasis on organisation and attention to detail, come prepared with specific strategies you use to stay organised. Whether it’s using digital tools or maintaining trackers, sharing your methods will show that you can handle the administrative demands of the role.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life scenarios related to customer service and facilities management. Think about times when you’ve had to multitask or resolve conflicts, and be ready to explain your thought process and the outcomes. This will demonstrate your proactive and customer-focused approach.