Medical Aesthetic Concierge

About the company

Our client is a celebrity-studded medical aesthetic clinic, renowned for delivering the highest standards of care, privacy and discretion. The client base includes high-net-worth individuals and public figures who expect an exceptional, personalised experience from the moment they arrive until they leave.

Role Overview

As the Medical Aesthetic Concierge, you will deliver five-star hospitality and seamless client care for one client at a time. You will be the first and last point of contact, guiding clients through their entire clinic journey—from warm welcome and consultation-form support to refreshments and post-treatment send-off. This role demands immaculate presentation, impeccable discretion and a passion for creating a truly bespoke experience.

Key Responsibilities

• Client Welcome & Reception

  • Warmly greet each client on arrival and escort them to the consultation/treatment room

  • Offer beverages and light refreshments in accordance with clinic standards

• Consultation Administration

  • Ensure consultation forms are fully and accurately completed

  • Assist clients in understanding and filling out paperwork

• Throughout the Client Journey

  • Anticipate and respond to client needs—comfort, timing, privacy

  • Liaise discreetly with practitioners to maintain smooth flow of appointments

  • Provide tailored aftercare instructions and follow-up scheduling support

• Hospitality & Environment

  • Maintain an immaculately presented reception and waiting area

  • Uphold the highest standards of cleanliness, presentation and clinic etiquette

• Relationship Building

  • Develop immediate rapport with HNW and celebrity clients

  • Ensure every interaction feels personal, professional and exceptional

Person Specification

• Experience & Background

  • Experience within beauty or aesthetics

  • Proven track record of working with high-net-worth or celebrity clientele

• Presentation & Demeanor

  • Impeccably groomed, poised and confident

  • Discreet, respectful and emotionally intelligent

• Skills & Attributes

  • Outstanding verbal communication and interpersonal skills

  • Ability to build instant rapport and anticipate needs

  • Highly organised, efficient and able to multitask with calm professionalism

  • Strong attention to detail, especially in managing personal data and confidentiality

Package

• Salary: £32,000 per annum

• Hours: 37.5 hours per week, including two Saturdays per month (10:00am – 18:30pm)

• Holidays: 28 days (includesbank holidays)

If you have a Beauty or Aesthetics background, we would love to hear from you. Send us your CV to apply.

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