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For Companies At a Glance
- Tasks: Join us as a Customer Service Executive, ensuring top-notch sales support and customer satisfaction.
- Company: Linda Farrow is a leading eyewear brand known for its luxury and innovative designs.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a creative team that values excellence and customer care in the fashion industry.
- Qualifications: Ideal candidates are detail-oriented, organized, and have strong communication skills.
- Other info: Experience with systems like Joor and Sage is a plus!
The predicted salary is between 30000 - 42000 £ per year.
About The Role
The Custimer Service Executive is primarily responsible for ensuring a smooth sales administration process, and delivery of Impeccable customer service. Supporting the day to day administration tasks of the optical direct sales team, the Aftersales Implementation Executive will service the company’s customers to the highest standards, and monitor the on-time delivery of the sales order book. Tasks include:
- Support Commercial Implementation Manager on the daily maintenance of the Company’s systems (Joor, Sage, etc)
- Manage all content on Joor, including updating product list according to category updates, managing customer information, and creating linesheets
- Be responsible for cross-referencing and maintaining excellence in data integrity on all Company’s systems
- Responsible for all sales administration and data entry and sales related paperwork.
- Provide system training to internal team or agents when required
- Execute admin tasks to support Sales team, including attaining new account forms from clients, preparing material/ price lists etc
- Creation of weekly / ad hoc reports to ensure sales team has up to date information
- Supply the global sales force with accurate information and support as and when required.
- Execute bulk order / customer profile updates when necessary
- Create and update all sales tools including seasonal and free stock linesheets
- Aftersales services including send free stock line sheets or provide imagery of orders for client reference
- Customer service including but not limited to answering query about products; process any defect, damage, or spare part requests; track any outstanding returns and follow up with customers accordingly
- Liaise with other internal team to ensure seasonal updates are on track, including new images and new season sku list
- Organization of sample sets and logistics of those for London showroom, tradeshows, international showrooms, and any other travel
- Organization and management of agent’s sample sets:
- Management of each agent’s current samples on hand
- Oversee all past season samples return
- Assist in ensuring timely delivery of new season samples
- Manage all paperwork on system relating to sample movements
- Support the on-time delivery of the sales order book and goods out process.
- Liaising with Accounts Receivable to collect on outstanding debts
- Assist Commercial Implementation Manager in improving current processing, log any known issues, and make suggestions for improvement
Linda Farrow | Customer Service Executive - Wholesale employer: Linda Farrow
Contact Detail:
Linda Farrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linda Farrow | Customer Service Executive - Wholesale
✨Tip Number 1
Familiarize yourself with the systems mentioned in the job description, like Joor and Sage. Having a solid understanding of these platforms will not only help you stand out but also show that you're ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience in sales administration or customer service roles. Be prepared to discuss specific examples of how you've managed data integrity and provided excellent customer support in your past positions.
✨Tip Number 3
Demonstrate your organizational skills by preparing for potential questions about managing sample sets and logistics. Think of ways you've successfully organized similar tasks in the past and be ready to share those experiences.
✨Tip Number 4
Show your proactive attitude by thinking of suggestions for improving processes. During the interview, mention any ideas you have for enhancing efficiency in sales administration or customer service based on your previous experiences.
We think you need these skills to ace Linda Farrow | Customer Service Executive - Wholesale
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Highlight key responsibilities such as sales administration, customer service, and data management to tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales administration. Use specific examples that demonstrate your ability to manage data integrity and support a sales team effectively.
Showcase Your Skills: Mention any relevant skills that align with the job requirements, such as proficiency in systems like Joor or Sage, strong organizational abilities, and excellent communication skills. This will help you stand out as a candidate.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Address how your background and skills make you a perfect fit for ensuring impeccable customer service and supporting the sales team.
How to prepare for a job interview at Linda Farrow
✨Know the Systems
Familiarize yourself with the systems mentioned in the job description, like Joor and Sage. Being able to discuss your experience or knowledge of these platforms will show that you're prepared and understand the tools you'll be using.
✨Highlight Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. This role emphasizes impeccable service, so showcasing your ability to handle queries and resolve issues will be crucial.
✨Demonstrate Attention to Detail
Since the role involves managing data integrity and sales administration, be ready to discuss how you ensure accuracy in your work. Mention any specific methods or tools you use to maintain high standards in data management.
✨Show Your Team Spirit
This position requires collaboration with various internal teams. Be prepared to share examples of how you've successfully worked in a team environment and supported colleagues in achieving common goals.
