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For Companies At a Glance
- Tasks: Support sales admin, manage data integrity, and deliver top-notch customer service.
- Company: Join a dynamic team focused on optical direct sales and exceptional customer experiences.
- Benefits: Gain valuable experience, work in a collaborative environment, and enjoy flexible hours.
- Why this job: Perfect for those who love organization, teamwork, and making a real impact in sales.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity to work with cutting-edge systems and support a global sales force.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
The Aftersales Implementation Executive is primarily responsible for ensuring a smooth sales administration process, and delivery of Impeccable customer service. Supporting the day to day administration tasks of the optical direct sales team, the Aftersales Implementation Executive will service the company’s customers to the highest standards, and monitor the on-time delivery of the sales order book. Tasks include:
- Support Commercial Implementation Manager on the daily maintenance of the Company’s systems (Joor, Sage, etc)
- Manage all content on Joor, including updating product list according to category updates, managing customer information, and creating linesheets
- Be responsible for cross-referencing and maintaining excellence in data integrity on all Company’s systems
- Responsible for all sales administration and data entry and sales related paperwork.
- Provide system training to internal team or agents when required
- Execute admin tasks to support Sales team, including attaining new account forms from clients, preparing material/ price lists etc
- Creation of weekly / ad hoc reports to ensure sales team has up to date information
- Supply the global sales force with accurate information and support as and when required.
- Execute bulk order / customer profile updates when necessary
- Create and update all sales tools including seasonal and free stock linesheets
- Aftersales services including send free stock line sheets or provide imagery of orders for client reference
- Customer service including but not limited to answering query about products; process any defect, damage, or spare part requests; track any outstanding returns and follow up with customers accordingly
- Liaise with other internal team to ensure seasonal updates are on track, including new images and new season sku list
- Organization of sample sets and logistics of those for London showroom, tradeshows, international showrooms, and any other travel
- Organization and management of agent’s sample sets:
- Management of each agent’s current samples on hand
- Oversee all past season samples return
- Assist in ensuring timely delivery of new season samples
- Manage all paperwork on system relating to sample movements
- Support the on-time delivery of the sales order book and goods out process.
- Liaising with Accounts Receivable to collect on outstanding debts
- Assist Commercial Implementation Manager in improving current processing, log any known issues, and make suggestions for improvement
Aftersales Implementation Executive employer: Linda Farrow
Contact Detail:
Linda Farrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Implementation Executive
✨Tip Number 1
Familiarize yourself with the systems mentioned in the job description, like Joor and Sage. Having a solid understanding of these platforms will not only help you during the interview but also show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Highlight any previous experience you have in sales administration or customer service. Be prepared to discuss specific examples where you ensured data integrity or improved processes, as this aligns closely with the responsibilities of the role.
✨Tip Number 3
Demonstrate your ability to work collaboratively with different teams. Since the role involves liaising with various internal teams, showcasing your teamwork skills and how you've successfully collaborated in the past can set you apart.
✨Tip Number 4
Prepare to discuss how you handle customer queries and complaints. Providing excellent customer service is key in this role, so think of examples where you turned a negative situation into a positive outcome for the customer.
We think you need these skills to ace Aftersales Implementation Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Aftersales Implementation Executive position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experience in sales administration, customer service, and data management. Use specific examples that demonstrate your ability to manage systems like Joor and Sage, as well as your attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your organizational skills. Mention any previous experience in similar roles and how you can contribute to the sales team’s success.
Highlight Your Communication Skills: Since the role involves liaising with various teams and providing training, emphasize your strong communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in past roles.
How to prepare for a job interview at Linda Farrow
✨Understand the Sales Administration Process
Make sure you have a solid grasp of the sales administration process. Be prepared to discuss how you would ensure smooth operations and impeccable customer service, as these are key responsibilities of the role.
✨Familiarize Yourself with Relevant Systems
Research the systems mentioned in the job description, such as Joor and Sage. Being able to demonstrate your knowledge or experience with these tools will show that you're ready to hit the ground running.
✨Highlight Your Data Integrity Skills
Since maintaining data integrity is crucial for this position, be ready to share examples from your past experiences where you ensured accuracy in data management. This will showcase your attention to detail.
✨Prepare for Customer Service Scenarios
Think of potential customer service scenarios you might face in this role. Prepare to discuss how you would handle queries, process requests, and follow up with customers to ensure satisfaction.
