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For Companies At a Glance
- Tasks: Support the sales team and deliver top-notch customer service in a dynamic environment.
- Company: Join a globally recognised brand with a vibrant, collaborative culture.
- Benefits: Enjoy competitive salary, benefits, and growth opportunities, plus a chance to work remotely.
- Why this job: Be part of exciting seasonal launches and collaborate with cross-functional teams on impactful projects.
- Qualifications: 2+ years in wholesale or sales operations; proficient in ERP/CRM tools like NuOrder or Sage.
- Other info: Diversity and inclusivity are at the heart of our company values.
The predicted salary is between 28800 - 43200 £ per year.
About the Company
Be part of an internationally recognised brand with a vibrant, collaborative culture. Gain exposure to global wholesale operations and high-profile clients. Work closely with cross-functional teams and contribute to exciting seasonal launches.
About the Role
The Aftersales Implementation Executive is primarily responsible for supporting the sales team and delivery of impeccable customer service. We are seeking a detail-oriented multitasker with a passion for supporting commercial and sales functions. Supporting the day-to-day administration tasks of the optical direct sales team, the Aftersales Implementation Executive will service wholesale customers to the highest standards and monitor the on-time delivery of the sales order book and deliveries of goods to wholesale customers.
Responsibilities
- System & Sales Support: Maintain and update internal systems (NuOrder, Sage, etc.) including product data, customer records, images, and seasonal linesheets. Provide daily sales operation support including order entry, replacements, and client queries. Deliver training on systems to internal teams and agents as needed.
- Sales Administration & Reporting: Manage all sales-related paperwork (e.g., ATA Carnets), ensuring data accuracy and integrity across platforms. Generate weekly and ad-hoc reports to keep the sales team informed and aligned.
- Cross-functional Collaboration: Liaise with Merchandising, Allocations, Logistics, and Accounts Receivable teams to ensure smooth dispatches, returns, and collections. Support Commercial Implementation Manager in identifying process improvements and logging system issues.
- Customer & Aftersales Service: Respond to wholesale client inquiries, including product details, damages, spares, and return tracking. Provide imagery, stock updates, and custom linesheets on request.
- Sample Management & Showroom Coordination: Organise samples for London showroom, tradeshows, and international events. Oversee sample inventory, returns, and deliveries for global agents.
Qualifications
A systems-savvy administrator with 2+ years’ experience in wholesale, sales operations, or commercial support. Proficient in platforms like NuOrder, Sage, or similar ERP/CRM tools. Strong communicator who can collaborate cross-functionally and manage multiple deadlines. Highly organised, with a keen eye for detail and a commitment to data accuracy. Proactive problem-solver who takes initiative and enjoys refining processes.
Required Skills
- 2+ years’ experience in wholesale, sales operations, or commercial support.
- Proficient in platforms like NuOrder, Sage, or similar ERP/CRM tools.
- Strong communication skills.
- Ability to collaborate cross-functionally.
- Highly organised with attention to detail.
- Proactive problem-solving skills.
Preferred Skills
- Experience in managing multiple deadlines.
- Experience in refining processes.
Pay range and compensation package: Competitive salary, benefits, and opportunities for growth and development.
Equal Opportunity Statement: We are committed to diversity and inclusivity.
Aftersales Executive (London Area) employer: Linda Farrow
Contact Detail:
Linda Farrow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Executive (London Area)
✨Tip Number 1
Familiarise yourself with the specific systems mentioned in the job description, like NuOrder and Sage. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your experience in managing sales operations and how you've contributed to process improvements in previous roles. Be ready to share specific examples that highlight your problem-solving skills and attention to detail.
✨Tip Number 4
Showcase your communication skills by preparing thoughtful questions for the interview. This not only demonstrates your interest in the role but also your ability to collaborate effectively with cross-functional teams.
We think you need these skills to ace Aftersales Executive (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in wholesale, sales operations, or commercial support. Emphasise your proficiency with systems like NuOrder and Sage, as well as your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage multiple deadlines. Mention specific examples of how you've supported sales teams or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to data accuracy, problem-solving, and cross-functional collaboration. Use bullet points to make these stand out and ensure they align with the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Linda Farrow
✨Showcase Your Systems Knowledge
Make sure to highlight your experience with platforms like NuOrder and Sage during the interview. Be prepared to discuss how you've used these tools in previous roles to manage data and support sales operations.
✨Demonstrate Your Attention to Detail
Since the role requires a keen eye for detail, share specific examples of how you've ensured data accuracy in past positions. This could include managing sales paperwork or generating reports that required precision.
✨Emphasise Your Communication Skills
As the position involves liaising with various teams, it's crucial to demonstrate your strong communication abilities. Prepare to discuss instances where you've successfully collaborated with cross-functional teams to achieve common goals.
✨Prepare for Problem-Solving Scenarios
Be ready to discuss how you've tackled challenges in previous roles. Think of examples where you identified process improvements or resolved client inquiries effectively, showcasing your proactive problem-solving skills.
