At a Glance
- Tasks: Build lasting relationships with customers and guide them through their Triumph motorcycle journey.
- Company: Join the vibrant team at LIND Triumph Central London in Vauxhall.
- Benefits: Enjoy 30 days holiday, health care, gym discounts, and a Bike to Work scheme.
- Other info: Ongoing training and development opportunities with a supportive team.
- Why this job: Be at the heart of customer experience and make a real impact in the motorcycle community.
- Qualifications: Experience in the motorcycle/automotive trade and a full A Category Motorcycle Licence is desirable.
The predicted salary is between 40500 - 49500 £ per year.
We have a very rare and exciting opportunity for a Service Specialist to join the team at LIND Triumph Central London in Vauxhall.
This role is at the core of our customer experience.
You will build lasting relationships with customers new and existing, guiding and advising them on work needed on their motorcycles and being with them every step of their Triumph journey.
Position Purpose/Key Responsibilities
- Reporting to the Head of Service, Parts & Clothing
- Achieving sales targets by selling workshop hours via the retail counter
- Liaising with all Departments
- Ensuring manufacturer systems and procedures are followed
- Maintain records and process accurate Warranty Claims
- Create a memorable experience for the customer from enquiry through to completion of the work on their motorcycle
- Maintaining and building close relationships with new and existing customers
- The successful candidate will have
- Previous experience within the motorcycle /automotive trade
- Be an Enthusiastic
- Team Player
- Excellent Attention to Detail
- Great Computer Skills
- Ability to utilise multiple systems
- Possess a Methodical Approach
- Be Approachable and Honest
- Mechanical knowledge of Triumph motorcycles
- Experience with using automotive systems
- A full A Category Motorcycle Licence is desirable
Benefits Include
- 30 days holiday (including bank holidays) rising with service.
- Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family.
- Bike to Work scheme.
- Life Assurance (death in service benefit)
- 1 year salary Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
- Free eye tests and supplement towards frames
- Enhanced maternity and paternity pay
- Access to gym discounts using our Health Care Scheme
- Ongoing support with LIND Training and Development
- Voluntary time off of up to 3 days to carry out volunteer work
- #J-18808-Ljbffr
Service Specialist, LIND Triumph Central London employer: Lind Group Holding Company Ltd
As a Premium Vehicle Delivery Specialist with Porsche in Tonbridge, you will join a prestigious brand known for its commitment to excellence and customer satisfaction. Our work culture fosters professionalism and teamwork, providing you with opportunities for personal growth and development within the automotive industry. Enjoy competitive benefits and the unique advantage of working with luxury vehicles in a dynamic environment that values your contributions.
Contact Details:
Lind Group Holding Company Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Specialist, LIND Triumph Central London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Lind Group Holding Company Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Lind Group Holding Company Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Specialist, LIND Triumph Central London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Lind Group Holding Company Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Lind Group Holding Company Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Lind Group Holding Company Ltd!
How to prepare for a job interview at Lind Group Holding Company Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
