At a Glance
- Tasks: Engage with supporters, manage enquiries, and process donations to support lifesaving missions.
- Company: Join the Lincs & Notts Air Ambulance, a vital service rated outstanding in care quality.
- Benefits: Enjoy 25 days annual leave, health plans, life insurance, and a pension scheme.
- Other info: Hybrid working may be available after probation; access to a vehicle is required.
- Why this job: Make a real difference in your community while working in a dynamic and inclusive team.
- Qualifications: Customer-focused attitude and strong communication skills are essential.
The predicted salary is between 31949 - 31949 £ per year.
Location: Headquarters in Lincoln – HEMS Way, Lincoln, LN4 2GW. Hybrid working may be available upon completion of probation.
Hours: Full-Time, 37.5 per week
Salary: £26,227 (FTE)
Contract: Permanent
Reporting to: Supporter Engagement Manager
About Us
The Lincs & Notts Air Ambulance (LNAA) provides lifesaving critical care to the communities of Lincolnshire & Nottinghamshire, funded by public donations. If somebody is involved in a serious incident or suddenly taken ill, speed and time are of the essence. Giving a patient the best chance of survival, our Air Ambulance crew effectively take the A&E department to the scene of the emergency. Rated outstanding by the Care Quality Commission across all five areas that were inspected – Safe, Caring, Effective, Responsive and Well led, we are a friendly, inclusive, and dynamic team focused on ensuring we deliver the best possible service. The tie that binds us here at LNAA is our set of values – Teamwork. Respect. Innovation. Compassion (TRIC). We display these attributes in the way we interact with the people we meet, from former patients and volunteers to our supporters and colleagues.
About the Role
Every lifesaving mission starts with the support of our community. We’re looking for a proactive and customer-focused Supporter Engagement Administrator to help create outstanding experiences for our supporters. You’ll play a vital role in managing supporter enquiries, processing donations, maintaining accurate records, and helping grow the relationships that fund our 24/7 emergency service.
- Annual Leave of 25 days, which increases by 1 additional day per completed year of service up to a maximum of 30 days, in addition to bank holidays (pro rata for part time staff).
- Additional days leave for your birthday.
- Pension scheme includes 6% employer contributions, with 4% employee contribution.
- Access to a Health & Wellbeing Care Plan.
- Occupational Sick Pay Scheme.
- Life insurance at 3 times your annual salary (on completion of probationary period).
Closing date: Monday 3rd August
Interview date: Week commencing 10th August
N.B. We reserve the right to close this vacancy early if sufficient applications are received.
Access to a vehicle is required for this role due to the location of HQ.
Lincs & Notts Air Ambulance is an equal opportunities employer and aims to ensure all applicants are treated fairly and equitably regardless of gender, race, colour, ethnicity, age, disabilities, social economic background, religious or political beliefs, marital status, maternity or paternity, or sexual orientation.
Please note that we are currently unable to sponsor applicants for work visas in the UK. Therefore, you must have the right to work in the UK to be considered for this position. Applications from candidates who require visa sponsorship will not be considered.
Supporter Engagement Administrator in Lincoln employer: Lincs & Notts Air Ambulance
Lincs & Notts Air Ambulance is an exceptional employer, offering a fulfilling role where you can make a real difference in the community. With a supportive work culture that values teamwork and personal growth, employees benefit from hybrid working arrangements and opportunities to enhance their skills while contributing to a vital emergency service. Join us in creating positive experiences for our donors and be part of a dedicated team committed to saving lives.
Contact Details:
Lincs & Notts Air Ambulance Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Engagement Administrator in Lincoln
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Lincs & Notts Air Ambulance.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Lincs & Notts Air Ambulance.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Lincs & Notts Air Ambulance.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Lincs & Notts Air Ambulance. Apply directly through us to stand out!
We think you need these skills to ace Supporter Engagement Administrator in Lincoln
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Lincs & Notts Air Ambulance. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Engagement Administrator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Lincs & Notts Air Ambulance
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Lincs & Notts Air Ambulance. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
