At a Glance
- Tasks: Join a passionate team to deliver friendly service and keep our store stocked.
- Company: A successful co-operative business at the heart of local communities.
- Benefits: 30 days annual leave, generous discounts, and flexible working schedules.
- Other info: Opportunities for career progression in a supportive environment.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: No specific experience needed; just bring your enthusiasm and passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
About the role
Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile! Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customers alongside promoting the benefits of membership. We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.
About You
We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:
- A passion for customer service and a desire to deliver a great shopping experience for our customers
- Excellent communication and listening skills to help adapt to a fast‑paced retail environment
- The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
- An enthusiastic approach and willingness to support your colleagues
- Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
- That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!
Benefits
In addition to working for a successful co‑operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro‑rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community‑focused business, we’ll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues. We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividends with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone.
Customer Services Assistant in Whittlesey employer: LincolnshireCoop
As a Customer Services Assistant at our co-operative, you'll be part of a vibrant team dedicated to serving the local community with exceptional customer service. We pride ourselves on offering a supportive work culture that values your personal growth, providing extensive training and opportunities for career progression. With generous benefits like 30 days annual leave, a strong pension scheme, and a commitment to work-life balance, we ensure that our colleagues feel valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Whittlesey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research about their values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for someone. Being able to share these stories will highlight your passion for delivering great service.
✨Tip Number 3
Be flexible and open-minded! Since the role requires adaptability, showing that you're willing to take on different tasks or shifts can really set you apart. It demonstrates your commitment to being a team player.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows that you're keen on joining our community-focused team right from the start!
We think you need these skills to ace Customer Services Assistant in Whittlesey
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and how you can bring a smile to our customers' faces.
Tailor Your Application:Make sure to tailor your application to the role of Customer Services Assistant. Highlight any relevant skills or experiences that show you can thrive in a fast-paced retail environment and work well in a team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets your message across without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at LincolnshireCoop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share any personal stories or examples where you went above and beyond for a customer, even if it was in a different context. This will show that you genuinely care about helping others.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Think about how you can explain your ideas clearly and listen actively. You might want to role-play with a friend to get comfortable discussing your thoughts and responding to questions.
✨Demonstrate Team Spirit
Since teamwork is key in this role, be ready to discuss how you've worked well with others in the past. Highlight any group projects or team activities where you contributed positively. This will show that you can collaborate effectively to achieve common goals.
✨Be Flexible and Reliable
Prepare to talk about your availability and willingness to adapt to different working hours. Emphasise your reliability by mentioning instances where you’ve been punctual and responsible. This will reassure them that you’re committed to being a dependable team member.
