At a Glance
- Tasks: Join a passionate team, delivering friendly service and keeping our store stocked for customers.
- Company: A community-focused co-operative with a rich history and strong local ties.
- Benefits: Enjoy 30 days annual leave, generous discounts, and a pension scheme with employer contributions.
- Other info: Flexible working hours and career progression opportunities await you!
- Why this job: Gain valuable experience in customer service while making a positive impact in your community.
- Qualifications: No specific experience needed; just bring your enthusiasm and passion for helping others.
The predicted salary is between 20000 - 25000 € per year.
About the role
Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile! Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customers alongside promoting the benefits of membership. We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.
About You
We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:
- A passion for customer service and a desire to deliver a great shopping experience for our customers
- Excellent communication and listening skills to help adapt to a fast‑paced retail environment
- The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
- An enthusiastic approach and willingness to support your colleagues
- Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
- That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!
As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first, however if we cannot reach you we will leave a message.
Benefits
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro‑rating)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community‑focused business, we’ll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues. We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividends with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careers@lincolnshire.coop. We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
Customer Services Assistant in Goole employer: LincolnshireCoop
As a Customer Services Assistant at our co-operative, you'll be part of a vibrant team dedicated to serving the local community with exceptional customer service. We pride ourselves on offering a supportive work culture, comprehensive training, and numerous benefits including 30 days of annual leave and a generous pension scheme, all while fostering your personal and professional growth. Join us in making a difference in our community while enjoying a rewarding career with ample opportunities for advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Goole
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research about our values and community involvement. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for customers. We love to hear about your passion for delivering great service!
✨Tip Number 3
Be ready to showcase your teamwork abilities! We’re all about collaboration here, so come prepared with stories that highlight how you’ve worked well with others to achieve goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community-focused business right from the start.
We think you need these skills to ace Customer Services Assistant in Goole
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and how you can bring a smile to our customers' faces.
Tailor Your Application:Make sure to tailor your application to the role of Customer Services Assistant. Highlight any relevant skills or experiences that show you can thrive in a fast-paced retail environment and work well in a team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets your key points across without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen to join our community-focused team!
How to prepare for a job interview at LincolnshireCoop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share any personal stories or examples where you went above and beyond for a customer, even if it was in a different context. This will show that you genuinely care about providing excellent service.
✨Demonstrate Team Spirit
Since teamwork is crucial in this role, be prepared to discuss how you've successfully collaborated with others in the past. Think of specific instances where you helped a colleague or contributed to a team goal. This will highlight your ability to work well within a team environment.
✨Be Flexible and Adaptable
Given the fast-paced nature of retail, it's important to convey your flexibility regarding working hours and tasks. Be ready to discuss how you've adapted to changing situations in previous roles or experiences, showing that you're willing to step up when needed.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your interest in the position and the company. Ask about the training process, opportunities for progression, or how the team supports each other. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
