Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide friendly service, handle transactions, and support customers with various services.
- Company: Join a growing co-operative business dedicated to community service.
- Benefits: Enjoy up to 30 days leave, pension contributions, and generous discounts.
- Other info: Flexible training schedule and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 20000 - 25000 £ per year.
About the role
Working in a post office is not just about selling stamps; our branches provide a wide range of valued services to their local communities. From posting options for everything they need to send, to helping them get ready for their holidays with currency exchange and travel insurance and so much more, we’re here for our customers to help them get things done! As a Post Office Counter Clerk, you’ll be at the forefront of this valued service, greeting your customers and making sure they receive a friendly, easy, and personalised service that they’ll remember and keep coming back for.
In this role you will also:
- Build and develop sales by keeping customers informed of the latest products and services that we offer.
- Maximise selling opportunities to ensure that your branch exceeds its targets.
- Deliver the valued services that our customers expect, such as handling letters and parcels, bill payments, passport applications and car tax.
- Ensure any cash handling and administration duties are completed accurately and effectively whilst adhering to any security measures that may be in place.
We require all colleagues working within our Post Office trading area to complete a P250 check before starting with the Society.
About You
Are you an enthusiastic people person with strong communication skills and a passion for customer service? Whether you have previous experience in a post office or in a customer service setting, we want to hear from you! Due to the fast-paced environment within our Post Offices, you will need to be able to work under pressure in busy periods alongside your close-knit team. You’ll also need to show us:
- An approachable and friendly manner with fantastic customer service skills to serve your local community and keep them returning for more.
- A keen eye for detail to accurately record information whilst maintaining confidentiality.
- A sales-focused approach to your work, selling effectively with the desire to meet and exceed targets.
So that we can provide you with the best and most necessary training for this role, there is a requirement to complete 150 hours training within the first 6 weeks of employment. So ideally, we would be looking for flexibility around this. We are happy to discuss this in more detail at interview stage.
Benefits
This is a great opportunity to develop your Post Office career and make a difference to the lives of our communities. In addition to working for a growing co‑operative business, we offer our colleagues fantastic benefits, including:
- Up to 30 days annual leave (pro‑rate) including bank holidays.
- Pension scheme (with up to 12% employer contributions).
- Generous colleague discount rates across our family of businesses.
- Annual discretionary colleague bonuses to reward you for your hard work.
- Free tea and coffee provisions for all colleagues during rest breaks at work.
- Wellbeing initiatives and community engagement opportunities.
Post Office Counter Clerk in Doncaster employer: LincolnshireCoop
Contact Detail:
LincolnshireCoop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Counter Clerk in Doncaster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Post Office and its services. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer situations or upsell products. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the Post Office well.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us. By applying directly, you’ll have access to all the latest roles and updates, plus it shows your enthusiasm for working with us at the Post Office.
We think you need these skills to ace Post Office Counter Clerk in Doncaster
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and approachable manner.
Be Detail-Oriented: Since accuracy is key in this role, mention any experiences where attention to detail was crucial. Whether it’s handling cash or processing applications, we need to know you can keep everything in check!
Demonstrate Your Sales Focus: We’re looking for someone who can maximise selling opportunities. In your application, talk about times when you’ve successfully met or exceeded sales targets. Show us your passion for helping customers find the right products and services.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us. We can’t wait to hear from you!
How to prepare for a job interview at LincolnshireCoop
✨Know Your Stuff
Before the interview, make sure you’re familiar with the services offered by the post office. Brush up on things like currency exchange, travel insurance, and any other products mentioned in the job description. This will show your enthusiasm and help you answer questions confidently.
✨Show Off Your People Skills
As a Post Office Counter Clerk, customer service is key. Prepare examples of how you've provided excellent service in the past. Think about times when you went above and beyond for a customer or handled a difficult situation with grace. This will highlight your friendly and approachable manner.
✨Be Sales Savvy
Since the role involves maximising sales opportunities, come ready to discuss how you can contribute to meeting and exceeding targets. Think of specific strategies you might use to inform customers about new products and services. This shows you’re proactive and sales-focused.
✨Stay Calm Under Pressure
Working in a busy post office can be hectic, so be prepared to talk about how you handle stress. Share examples of how you’ve successfully managed multiple tasks at once or dealt with high-pressure situations. This will demonstrate your ability to thrive in a fast-paced environment.