At a Glance
- Tasks: Join a passionate team delivering friendly service and keeping our store stocked.
- Company: A successful co-operative business at the heart of local communities.
- Benefits: 30 days annual leave, generous discounts, and flexible working schedules.
- Other info: Opportunities for career progression and a supportive work environment.
- Why this job: Gain valuable experience in customer service while making a real impact in your community.
- Qualifications: No specific experience needed; just bring your enthusiasm and passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
About the role: Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile! Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkout, replenishing stock, sharing your knowledge of our range with our customer alongside promoting the benefits of membership. We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.
About You: We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:
- A passion for customer service and a desire to deliver a great shopping experience for our customers
- Excellent communication and listening skills to help adapt to a fast-paced retail environment
- The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
- An enthusiastic approach and willingness to support your colleagues
- Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
- That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!
As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first, however if we cannot reach you we will leave a message.
Benefits: In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro‑rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
About Us: From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues. We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividends with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
Customer Services Assistant employer: LincolnshireCoop
Join a thriving co-operative that is deeply rooted in the community, where your role as a Customer Services Assistant will be pivotal in delivering exceptional service and support. With a strong emphasis on employee growth, we offer extensive training, flexible working schedules, and generous benefits including 30 days annual leave and a robust pension scheme. Our award-winning work culture prioritises teamwork and personal development, ensuring that every day brings new opportunities to enhance your skills and contribute to our mission of serving the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research about our values and community involvement. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. We love to hear about your passion for delivering great service!
✨Tip Number 3
Be ready to showcase your teamwork abilities! We’re all about collaboration here, so come prepared with stories that highlight how you’ve worked well with others to achieve goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our community-focused business.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and how you can bring a friendly vibe to our team.
Tailor Your Application:Make sure to tailor your application to the role of Customer Services Assistant. Highlight any relevant skills or experiences that show you can adapt to a fast-paced retail environment and work well in a team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your points are easy to read and understand. This will help us get a good sense of who you are!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at LincolnshireCoop
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples of how you've gone above and beyond for customers in the past, even if it's from a different context. This will show that you genuinely care about making a positive impact.
✨Communicate Clearly and Effectively
Practice your communication skills before the interview. Think about how you can explain your ideas clearly and listen actively. You might want to role-play with a friend to get comfortable discussing scenarios related to teamwork and customer interactions.
✨Demonstrate Team Spirit
Be ready to talk about your experiences working in a team. Highlight moments where you collaborated with others to achieve a goal or support a colleague. This will show that you understand the importance of teamwork in a retail environment.
✨Be Flexible and Reliable
Since flexibility is key for this role, be prepared to discuss your availability and willingness to adapt to different shifts. Also, emphasise your reliability by sharing instances where you’ve been punctual and responsible in previous roles or commitments.
