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For Companies At a Glance
- Tasks: Join our team to deliver friendly service and keep the store stocked for our community.
- Company: A successful co-operative with a rich history and community focus.
- Benefits: 30 days annual leave, generous discounts, and flexible working schedules.
- Other info: Enjoy free tea and coffee during breaks and work in a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable experience in retail.
- Qualifications: No specific experience needed; just bring your passion for customer service!
The predicted salary is between 20000 - 25000 £ per year.
About the role
Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile! Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customers while promoting the benefits of membership. We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss this in more detail at the interview stage.
Responsibilities
- Operate store checkouts
- Replenish stock and maintain product availability
- Share knowledge of our range with customers
- Promote membership benefits
- Deliver friendly, customer‑focused service
About You
We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:
- A passion for customer service and a desire to deliver a great shopping experience for our customers
- Excellent communication and listening skills to help adapt to a fast‑paced retail environment
- The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
- An enthusiastic approach and willingness to support your colleagues
- Reliability and the ability to take responsibility for being at work on time, well presented and ready to be a brand ambassador
- The ability to help us achieve our purpose by being inspiring, helpful, and trustworthy
Benefits
In addition to working for a successful co‑operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro‑rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
About Us
From a single store in 1861 we have grown to be one of the most successful co‑operatives in the UK. We’re proud to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues. We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivate us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!
Customer Services Assistant employer: LincolnshireCoop
Contact Detail:
LincolnshireCoop Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and community involvement. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for delivering great service.
✨Tip Number 3
Be flexible and open-minded! Since the role requires adaptability, be ready to discuss your availability and willingness to take on different tasks. This shows that you're a team player who can handle the fast-paced retail environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and how you can bring a friendly vibe to our team.
Tailor Your Application: Make sure to tailor your application to the role of Customer Services Assistant. Highlight any relevant skills or experiences that show you can deliver great service and work well in a team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your writing is easy to read and gets your message across without fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our community-focused team.
How to prepare for a job interview at LincolnshireCoop
✨Know the Company
Before your interview, take some time to research the company. Understand its values, mission, and how it supports the local community. This will help you connect your answers to what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Customer Service
Since this role is all about delivering great customer experiences, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your enthusiasm and commitment to the role.
✨Demonstrate Team Spirit
The job requires working closely with others, so be prepared to discuss how you collaborate with teammates. Share stories that highlight your ability to work well in a team, support colleagues, and contribute to achieving common goals. This will show that you’re a team player who can help drive sales.
✨Be Flexible and Reliable
Since flexibility with working hours is important, be honest about your availability during the interview. Also, emphasise your reliability by discussing how you manage your time and responsibilities. This will reassure them that you can be counted on to show up on time and be ready to represent the brand positively.