At a Glance
- Tasks: Provide excellent reception and admin services at the Nomad Centre.
- Company: YMCA Lincolnshire, dedicated to supporting vulnerable individuals.
- Benefits: Competitive salary, gym discounts, free healthcare, and professional training.
- Other info: Join a diverse team committed to equality and safeguarding.
- Why this job: Make a real difference in the lives of those facing homelessness.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 40500 - 49500 £ per year.
We are committed to creating an inclusive recruitment process. If you require this advert or any recruitment materials in an alternative format, please contact HR: hr@lincsymca.co.uk, and we will be happy to support you.
Location: Nomad Centre- St Rumbolds Street, Lincoln, LN2 5AR
Salary: £20,138.76 per annum (pro-rata to 30 hours a week)
Closing Date: Friday 28th August 2026
Job Purpose
Nomad, part of YMCA Lincolnshire provides emergency access accommodation in the form of the Nomad Centre - the only direct access night shelter service in Lincolnshire. Our centre provides 22 units of temporary accommodation for those who are homeless or threatened with homelessness. The purpose of this role is to carry out reception duties within The Nomad Centre. To assist service users and case support workers through providing excellent reception and admin services. You will also provide a reception service to the wider organisation.
Benefits:
- Workplace Pension through People’s Pension
- 10% Discount Gym Membership at Everlast Lincoln
- Role specific training
- 25% off The Showroom Café
- 20% off YMCA Lincolnshire charity shops
- 10% off YMCA Lincolnshire nurseries childcare
- Subsidised health care plan
- Free climbing sessions at The Showroom (availability dependent)
- Free parking at main site
- Free eye tests & 20% off glasses for VDU use
- Blue Light Card eligibility
- B&Q Tradepoint card eligibility
- Free tea & coffee at all sites
Safeguarding
YMCA Lincolnshire is committed to the principles and practices of safeguarding. We believe safeguarding has paramount importance, and everyone in the Association shares an objective to help keep young people and vulnerable adults safe. Each staff member is required to take personal responsibility for ensuring the safeguarding of others and maintaining own knowledge and understanding through continued familiarity with YMCA Lincolnshire policies and guidance, promoting safe practice and reporting any concerns.
Equality & Diversity
YMCA Lincolnshire is committed to upholding the values that underpin current equality and diversity legislation. We recognise the importance of equality and diversity being an integral part of our work, to promote equality and prevent unlawful direct or indirect discrimination. Each staff member is required to take personal responsibility for ensuring equality and diversity is recognised and promoted in all aspects of the role, maintaining own knowledge and understanding through continued familiarity with Association policies and guidance.
Our customers come from all walks of life and so do we. We recruit great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger. If you share our values and our enthusiasm, you will find a home at YMCA Lincolnshire. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability or age.
Health & Safety
YMCA Lincolnshire is committed to the health, safety and welfare of our residents, service users, employees, and all visiting stakeholders. Each staff member is required to ensure that they and others take notice of and operate within Association Health and Safety guidelines.
Receptionist in Lincoln employer: Lincolnshire YMCA
At YMCA Lincolnshire, we pride ourselves on being an exceptional employer, offering a nurturing and inclusive environment for our Level 3 Qualified Childcare Workers. Located in the heart of Birchwood, our nursery provides flexible hours and a supportive team culture that empowers staff to make a meaningful impact on children's lives. With unique benefits such as discounts on childcare, free climbing sessions, and a commitment to safeguarding and diversity, you'll find a rewarding career where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Lincoln
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Lincolnshire YMCA and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Lincolnshire YMCA and let us see your personality shine through!
We think you need these skills to ace Receptionist in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Lincolnshire YMCA.
Get Familiar with Our Brand:Before applying, take some time to learn about Lincolnshire YMCA and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Lincolnshire YMCA
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Lincolnshire YMCA.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Lincolnshire YMCA will surely appreciate.
