About the Role
We are seeking a proactive and organised Support Services Manager to lead the delivery of high-quality, customer-focused support services. This is a varied and rewarding role where you will oversee key operational support functions that enable the Force and PCC to achieve their strategic aims.
In this job share role, you will work a partial day on Wednesday, in addition to full days on Thursday & Friday.
What You’ll Be Doing
- Leading, managing and developing a multi-skilled support services team, ensuring staff feel supported, valued and empowered
- Overseeing day-to-day service delivery, including resource allocation, workload management, and staff welfare
- Managing key operational functions such as evidential property, equipment provision, purchasing, and facilities coordination
- Monitoring performance and ensuring services meet Force policies, standards, and legislative requirements
- Managing budgets, authorising expenditure, forecasting, and ensuring compliance with financial regulations
- Working with internal and external partners on contracts, procurement, and service delivery
- Supporting property management processes, including audits, storage, and disposal of evidential items
- Acting as a key point of contact for facilities, health and safety, and contractor management
- Supporting continuous improvement by identifying and implementing changes to meet evolving demands
Why This Role Matters
This role is vital in ensuring that frontline and operational teams are fully supported by efficient, reliable, and compliant services. By leading high-performing teams and maintaining strong operational processes, you will directly contribute to the Force’s ability to serve the public effectively and uphold the highest professional standards in line with the Code of Ethics.
What We’re Looking For
- Proven experience in team leadership, including performance management and staff development
- Strong organisational and resource management skills
- Experience managing budgets, procurement processes, and contracts
- Ability to manage multiple priorities and adapt to changing demands
- Knowledge of compliance, governance, and service delivery standards
- Excellent communication skills, with the ability to work collaboratively across teams and with external partners
- A commitment to delivering high-quality, customer-focused services and upholding Force values
Interested?
We encourage you to review the full job description and person specification for more detail on this exciting opportunity and how you can make an impact.
