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- Tasks: Lead the Experience of Care Team, managing patient feedback and complaints.
- Company: Lincolnshire Partnership NHS Foundation Trust, dedicated to mental health and social care.
- Benefits: Flexible working, extensive training, and promotion opportunities.
- Why this job: Make a real difference in patient care and support diverse communities.
- Qualifications: Experience in healthcare management and strong leadership skills.
- Other info: Join a supportive team in a friendly and affordable county.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Safe and Compassionate Care Team is to effectively manage a diverse range of clinical service governance across a large geographical area. It ensures that the safety, quality and effectiveness of systems/processes and relationships are coordinated and delivered to their optimum at all times.The Safe and Compassionate Care Team needs to remain flexible and responsive, supporting varying levels of clinical need and demand throughout the Trust.To lead the delivery and management of the Experience of Care Team (Patient Advice and Liaison Service (PALS), patient and carer experience and complaints) component of the Safe and Compassionate Care Team.Directly line manage the Volunteer Coordinator, Family Liaison Practitioner, Lived Experience Lead for Experience of Care and Experience of Care Coordinator.To ensure the patient and carer feedback processes and information systems are robust.To provide timely, accurate reports as required relating to PALS, patient and carer experience and complaints.About the TrustLincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.Why Join UsWhether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.For more information, please visit beinlincolnshire.com.For further details or informal visits, please contact: Name: Martina Clark, Job title: Director of Nursing and Professions, Email address: martina.clark@nhs.net, Telephone number: 07707 565045. #J-18808-Ljbffr
Experience of Care Lead employer: Lincolnshire Partnership NHS Foundation Trust (LPFT NHS)
Contact Detail:
Lincolnshire Partnership NHS Foundation Trust (LPFT NHS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience of Care Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Lincolnshire Partnership NHS Foundation Trust on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the Trust's values and how they align with your own. We want to see that you’re not just a fit for the role, but also for our culture. Show us your passion for patient care!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing teams and handling patient feedback – it’s all about showcasing your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Experience of Care Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Experience of Care Lead. We want to see how you can contribute to our Safe and Compassionate Care Team!
Showcase Your Skills: Don’t forget to emphasise your skills in managing patient feedback processes and your ability to lead a diverse team. We’re looking for someone who can really make a difference in our services!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Lincolnshire Partnership NHS Foundation Trust (LPFT NHS)
✨Know Your Stuff
Make sure you understand the role of the Experience of Care Lead and the specific responsibilities it entails. Familiarise yourself with the Safe and Compassionate Care Team's objectives, especially around patient feedback processes and complaints management.
✨Show Your Compassion
This role is all about empathy and understanding. Be prepared to share examples from your past experiences where you've demonstrated compassion in a clinical setting. Highlight how you’ve effectively managed relationships and supported patients and their families.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the Trust’s approach to patient care or how they support staff development. It shows you're genuinely interested and engaged with the role and the organisation.
✨Be Flexible and Adaptable
Given the nature of the role, it's crucial to demonstrate your ability to adapt to changing circumstances. Share instances where you've successfully navigated challenges or changes in a clinical environment, showcasing your problem-solving skills.
