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- Tasks: Lead the Experience of Care Team, managing patient feedback and complaints.
- Company: Lincolnshire Partnership NHS Foundation Trust, dedicated to mental health and social care.
- Benefits: Flexible working, extensive training, and promotion opportunities.
- Why this job: Make a real difference in patient care and support diverse communities.
- Qualifications: Experience in healthcare management and strong leadership skills.
- Other info: Join a supportive team in a friendly and affordable county.
The predicted salary is between 36000 - 60000 £ per year.
The role of the Safe and Compassionate Care Team is to effectively manage a diverse range of clinical service governance across a large geographical area. It ensures that the safety, quality and effectiveness of systems/processes and relationships are coordinated and delivered to their optimum at all times.
The Safe and Compassionate Care Team needs to remain flexible and responsive, supporting varying levels of clinical need and demand throughout the Trust.
To lead the delivery and management of the Experience of Care Team (Patient Advice and Liaison Service (PALS), patient and carer experience and complaints) component of the Safe and Compassionate Care Team.
Directly line manage the Volunteer Coordinator, Family Liaison Practitioner, Lived Experience Lead for Experience of Care and Experience of Care Coordinator.
To ensure the patient and carer feedback processes and information systems are robust.
To provide timely, accurate reports as required relating to PALS, patient and carer experience and complaints.
About the Trust
Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,900 staff, and serving a population of over 768,400, our people lie at the heart of everything we do.
We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.
Why Join Us
Whether you’re taking the first exciting steps in your career, itching for a new challenge or searching for a better place to raise a family, Lincolnshire has a range of rewarding health and social care careers in a county that’s friendly, fascinating, affordable and brimming with everything you need to live a happy life.
For more information, please visit beinlincolnshire.com.
For further details or informal visits, please contact: Name: Martina Clark, Job title: Director of Nursing and Professions, Email address: martina.clark@nhs.net, Telephone number: 07707 565045.
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Experience of Care Lead employer: Lincolnshire Partnership NHS Foundation Trust (LPFT NHS)
Contact Detail:
Lincolnshire Partnership NHS Foundation Trust (LPFT NHS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experience of Care Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Lincolnshire Partnership NHS Foundation Trust on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding the Trust's values and how they align with your own. We want to see that you’re not just a fit for the role, but also for our culture. Show us your passion for patient care!
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on articulating your experience in managing teams and handling patient feedback – it’s all about showcasing your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Lincolnshire.
We think you need these skills to ace Experience of Care Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Experience of Care Lead. We want to see how you can contribute to our Safe and Compassionate Care Team!
Showcase Your Skills: Don’t forget to emphasise your skills in managing patient feedback processes and your ability to lead a team. We’re looking for someone who can ensure quality and effectiveness in everything we do.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your experiences and achievements, so we can easily see why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the amazing work we do at Lincolnshire Partnership NHS Foundation Trust!
How to prepare for a job interview at Lincolnshire Partnership NHS Foundation Trust (LPFT NHS)
✨Know Your Stuff
Make sure you understand the role of the Experience of Care Lead and the Safe and Compassionate Care Team. Familiarise yourself with the Trust's values and how they align with your own experiences in patient care and governance.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams like the Volunteer Coordinator and Family Liaison Practitioner. Be ready to discuss how you've successfully led initiatives that improved patient and carer experiences.
✨Be Ready for Scenario Questions
Expect questions about handling complaints and feedback processes. Think of specific situations where you’ve effectively resolved issues or improved systems, and be prepared to explain your thought process and outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions about the Trust’s approach to patient care and how they measure success in the Experience of Care Team. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
