Neighbourhood Team Leader

Are you a passionate housing leader who thrives on making a visible difference in communities? Do you have the drive to tackle neighbourhood challenges, improve customer experiences, and create places people are proud to call home? We're looking for a Neighbourhood Team Leader with a strong background in the social housing sector who is passionate about delivering excellent customer-focused services and creating places to be proud of.

As a dynamic and enthusiastic leader, you will play a key role in bringing our vision to life by ensuring the basics are done well, fostering a collaborative One Team culture, and driving continuous improvement across our housing services. Drawing on our values of Trust, Respect, Empathy, Accountability and Teamwork, you will inspire colleagues to deliver services that matter to our customers and communities.

As a Neighbourhood Team Leader, you will support, coach, motivate and manage a team of Neighbourhood Officers and Allocations Officers. You’ll also work proactively with customers, other colleagues and partners to maintain safe, well-managed neighbourhoods, tackle antisocial behaviour effectively, and provide services that are transparent, responsive and tailored to customer needs.

What will a typical week be like as a Neighbourhood Team Leader? Your week will be varied, people‑focused, and full of opportunities to make a real difference, a typical week could look like:

• Be present with your team, clearing the path so they have everything they need to support our customers.
• Starting the week with a team meeting to discuss weekly priorities, updates, and any urgent issues.
• Check team performance against targets and KPIs, addressing any immediate concerns.
• Conduct routine tenancy visits with your team to validate tenancies, check property conditions, and address tenant concerns.
• Promote and lead on community events or consultation meetings to engage with customers and gather feedback.
• Handle administrative duties such as updating records, preparing performance reports, and responding to emails.
• Support your team to perform health and safety inspections, including fire, legionella, and estate checks.
• Conduct one-on-one meetings with team members for mentoring, coaching, and performance review.
• Support the delivery of local neighbourhood plans and develop opportunities for local funding.
• Address any tenancy management issues, such as disputes or breaches of tenancy agreements.
• Ensure all customer requests are proactively carried out to achieve performance levels.
• Develop and update local neighbourhood plans, focusing on customer engagement and community development.
• Liaise with external agencies (e.g., social care, police) regarding customer welfare and behaviour.

Why join LHP? We’re more than a housing provider — we’re a purpose‑driven team that cares deeply about our customers, our communities, and each other. Alongside a salary of £37,776 you’ll enjoy a fantastic range of benefits:

• An employee wellbeing package worth up to £1,200 per year (Westfield Health).
• Enhanced family leave and maternity policies.
• Discounted shopping vouchers.
• A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.
• 32 days’ holiday (including bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.

You’ll also join a positive team culture where your development is a priority and your ideas are valued.

Where I’d work: This is a community-focused leadership role with a significant presence across our Boston neighbourhoods. You will be expected to spend much of your time visible within our communities, supporting and coaching Neighbourhood and Allocations Officers, building relationships with customers and partners, and taking an active role in addressing local issues and improving neighbourhood outcomes. While the role is primarily based within our Boston communities, you’ll have the autonomy to manage your own diary and the flexibility to work from locations that best support you and your objectives. Occasional travel to other locations across Lincolnshire will be required to support operational needs and wider organisational objectives.

What skills, attributes and experience will I as a Neighbourhood Team Leader? It would be great if you had:

• Demonstratable drive to deliver results through people.
• A confident and engaging leader with a track record of improving service delivery, developing high-performing teams, and promoting collaborative working.
• At least one-year relevant experience in the social housing sector.
• Knowledge and/or experience of the performance management cycle and HR processes, including quality of output, behaviours, and absence.
• Experience of effective internal and external partnership working skills, relationship building, negotiation and influencing.
• Effective communication skills in individual, group, verbal written, electronic, formal and information contexts.
• Knowledge of standard IT applications with the ability to record and retrieve data.
• Effective organisational skills, administrative, self and time management, with the ability to meet deadlines under pressure, without direct supervision away from an office environment.
• Up-to-date knowledge of national housing and social policy issues, law, good practice, and innovation including relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.
• Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service.
• Commitment to continuous professional development.
• Ability to drive and have access to a vehicle.

It would be even better if you had:

• Proven experience of leading a team, motivating, coaching, and developing staff to achieve performance targets and maintain a high level of service delivery.
• Experience in conducting Appraisals, 1to1s and team meetings.
• Professional Qualification in housing and/or customer service.

What opportunities will I have for progression? There are many opportunities that LHP will provide you with to enhance your skills and assist in your career progression. You’ll be joining a team that genuinely cares about developing its people. Our Strategic Lead for Place, Danielle Toyne, started as a housing assistant 12 years ago and has worked her way up through multiple promotions, our fantastic Organisational Development team will provide tailored training programmes and plenty of opportunities to grow your career.

How to Apply If this opportunity sounds like the perfect fit for you, we'd love to hear from you. Please submit your CV together with a brief cover letter outlining why you're the ideal candidate and what you would bring to the role. Interviews will take place on the 6th August applicants will need to be available to attend a face-to-face interview in Boston on this date.

Finally some key Information: At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team for a friendly chat.

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process. All offers of Employment is subject to a DBS Check and Satisfactory References.