Lincolnshire Housing Partnership | Customer Service Advisor | boston

Have you ever seen one of our LHP vans? Ever wondered what they are doing around the streets of Grimsby, Boston or greater Lincolnshire? We have a fantastic opportunity to join our team, as a Part Time Customer Service Centre Advisor to assist colleagues driving these vans, to service our 20,000 customers efficiently, effectively and to get them where they need to be. As a Customer Service Centre Advisor , you’ll work 25 hours over a week and receive an excellent salary of £15,830 (Pro rata) plus some great benefits. Your shift rota can be discussed at interview and will be between the hours of 8:30 and 17:30 Monday-Friday. What would I be doing as a Customer Service Centre Advisor? As a Customer Service Centre Advisor , you will find solutions to all customer enquiries as first point of contact, via multiple channels Including: telephone, email, social media, SMS, and web chats. A large proportion of this role will be diagnosing and logging repairs, tenancy enquiries taking payments and supporting our lettings process. Please download the job description for a full list of the tasks you would be doing. What skills, knowledge and experience will I need to work as Customer Service Centre Advisor? Experience in a customer service role Demonstrate LHP values of customer first | Together | Listen Act & Learn Strong IT skills with the ability to multi-task on a call. Excellent written and verbal communication skills Good time management A pro-active approach to service delivery Demonstrate flexibility and be a team player What is LHP like to work for? Were a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback. At LHP, were committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive. We are committed to investing in the development of our employees, and we are proud to say that in 2023, 31% of our vacancies were filled by internal colleagues. There are many opportunities that we will provide you with to enhance your skills and assist in your career progression, a lot of colleagues progress from the Customer Service Centre into team leader roles or within other departments, such as Asset, Neighbourhoods or Property Services. Watch here to see what one of our colleagues said about career progression at LHP:Careers at LHP | Jo Godfrey (youtube.com) What benefits will I get from working for Lincolnshire Housing Partnership? An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health Discounted Shopping Vouchers through Westfield Health A family friendly agile working policy. Opportunities to learn new skills and knowledge through our fantastic corporate training programme A superb employer salary sacrifice pension scheme with up to 12% paid by LHP 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service The ability to earn additional holiday days through full attendance Mental Health First Aiders across the business, lets be there for each other! Career Development & Encouragement How do I apply? To apply, please attach your most recent CV and answer our additional questions. This is a great opportunity for you to tell us why you have the skills and behaviours that would make you into an excellent customer services advisor If you have any questions or would like to discuss the role further please call Rajim on 07958388464 JBRP1_UKTJ