Tenancy Support Advisor in Grimsby

Join LHP as a Tenancy Coach – Start a career where you truly make a difference. Would you know where to direct a tenant on Universal Credit if they were struggling to pay their bills? Whether it's accessing a Universal Credit advance, applying for a hardship payment, or finding support through local food banks, knowing about these resources can make a real difference. If this sounds familiar, you could be the perfect fit for our Tenancy Coach role in the Tenancy Sustainment Team.

We’re looking for someone driven, compassionate, and committed to helping customers regain stability, maintain their homes, and create brighter futures. If you’re enthusiastic, empathetic, and eager to grow, we’ll equip you with the training, resources, and support you need to succeed.

Why this role matters?

At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. If you’re looking to start a rewarding career where you can help people, grow your skills, and be part of a team that genuinely cares, this could be the perfect opportunity for you. This isn’t just an income recovery role — it’s a chance to change lives. You’ll work closely with customers who are experiencing financial difficulties, helping them understand their situation, take control of their finances, and support them in sustaining their tenancies. We’re more than a housing provider — we’re a purpose-driven team that cares deeply about our customers, our communities, and each other.

Alongside a salary of £26,520 you’ll enjoy a fantastic range of benefits:

• An employee wellbeing package worth up to £1,200 per year (Westfield Health)
• A brilliant salary sacrifices pension scheme — with up to 12% employer contribution.
• 32 days’ holiday (including bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.

You’ll also join a positive team culture where your development is a priority and your ideas are valued.

Where I’d work:

This role is based within our Grimsby communities, so you will need to be visible and present with our customers. However, you’ll have the flexibility to manage your own diary. We would expect you to be in our offices or out in our communities around three times a week. For the remainder of the time, you can work from home, from one of our offices, a local coffee shop or from another location that is convenient for you.

What does a typical week look like?

As a Tenancy Coach, your week will be varied, people-focused, and full of opportunities to make a real difference. You’ll be at the heart of helping our customers pay their rent. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience.

• Review your caseload and prioritise customers who need urgent support.
• Empathise with our customers experiencing a difficult time in their lives.
• Carry out home visits or phone calls to help customers understand arrears and agree repayment plans.
• Offer budgeting advice, help set up bank accounts, or support customers with benefit claims.
• Work alongside external partners, courts, or support agencies.
• Attend Income Team meetings to share ideas, updates, and good practice.
• Keep detailed case notes and update customer records.
• Help customers access the right services at the right time.

Please view the full job description for a full list of responsibilities.

Who are we looking for?

The most important thing is your attitude and values. We want someone who:

• Builds trust through openness and accountability
• Treats every customer with dignity and respect
• Works collaboratively with colleagues and partners
• Shows genuine empathy and understands different perspectives

If you care about helping people and you’re willing to learn, we’ll support you to build the rest. It would be great if you also have:

• Knowledge of welfare benefits (i.e Universal credit, housing benefit) and the wider support system
• Experience managing a caseload of customers
• Good IT skills and accuracy in record-keeping.
• Strong organisation and time management.
• Resilience and the ability to stay positive through challenges.
• Great communication and problem-solving skills.
• Experience working with partner agencies.
• Full driving licence and access to a vehicle.
• Experience in income recovery or knowledge of rent arrears processes
• Experience in helping customers applying for welfare benefits
• A background in housing or public-sector customer support

But if you don’t have all of these — don’t worry. If you’re the right person with the right mindset, we’d love to hear from you.

Finally some key Information

At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team for a friendly chat.

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process. All offers of Employment are subject to a DBS Check and Satisfactory References.