Tenancy Coach in Grimsby

Join LHP as a Tenancy Coach – Start a career where you truly Make a Difference. We’re searching for a Tenancy Coach—someone driven, compassionate, and committed to helping customers regain stability, maintain their homes, and create brighter futures. If you’re enthusiastic, empathetic, and eager to grow, we’ll equip you with the training, resources, and support you need to succeed.

Why this role matters? At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. If you’re looking to start a rewarding career where you can help people, grow your skills, and be part of a team that genuinely cares, this could be the perfect opportunity for you. This isn’t just an income recovery role — it’s a chance to change lives. You’ll work closely with customers who are experiencing financial difficulties, helping them understand their situation, take control of their finances, and prevent them from losing their homes. We’re more than a housing provider — we’re a purpose‑driven team that cares deeply about our customers, our communities, and each other.

Alongside a salary of £26,520 you’ll enjoy a fantastic range of benefits:

• An employee wellbeing package worth up to £1,200 per year (Westfield Health); enhanced family leave and maternity policies.
• A brilliant salary sacrifice pension scheme with up to 12% employer contribution.
• 32 days’ holiday (including bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.
• Positive team culture where your development is a priority and your ideas are valued.

Where I’d work: This role is based within our Grimsby communities, so you will need to be visible and present with our customers. You will have the flexibility to manage your own diary. We expect you to be in our offices or out in our communities around three times a week. For the remainder of the time, you can work from home, from one of our offices, or from another convenient location.

What does a typical week look like? As a Tenancy Coach, your week will be varied, people‑focused, and full of opportunities to make a real difference. You’ll be at the heart of helping our customers pay their rent. This isn’t always easy and requires empathy, strong communication skills, and resilience.

• Review your caseload and prioritise customers who need urgent support.
• Carry out home visits or phone calls to help customers understand arrears and agree repayment plans.
• Offer budgeting advice, help set up bank accounts, or support customers with benefit claims.
• Work alongside external partners, courts, or support agencies.
• Attend Income Team meetings to share ideas, updates, and good practice.
• Keep detailed case notes and update customer records.
• Help customers access the right services at the right time.

This is a role where compassion meets action — and where you’ll see the positive impact of your work every day.

Who are we looking for? The most important thing is your attitude and values. We want someone who:

• Builds trust through openness and accountability.
• Treats every customer with dignity and respect.
• Works collaboratively with colleagues and partners.
• Shows genuine empathy and understands different perspectives.

If you care about helping people and you’re willing to learn, we’ll support you to build the rest. It would be great if you also have:

• Experience managing a caseload.
• Knowledge of welfare benefits and the wider support system.
• Good IT skills and accuracy in record‑keeping.
• Strong organisation and time management.
• Resilience and the ability to stay positive through challenges.
• Great communication and problem‑solving skills.
• Experience working with partner agencies.
• Full driving licence and access to a vehicle.
• Experience in income recovery or knowledge of rent arrears processes.
• A background in housing or public‑sector customer support.

But if you don’t have all of these, don’t worry. If you’re the right person with the right mindset, we’d love to hear from you.

How to apply: Ready to help us create places to be proud of? Apply today by submitting your CV and answering our short application questions.

Finally some key information: At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It’s important to ensure that the role you’re applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at Recruitment@lincolnshirehp.com for a friendly chat.

Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process. All offers of Employment are subject to a DBS Check and Satisfactory References.