Planner/Administrator in Grimsby

Are you highly organised, detail-oriented, and passionate about supporting efficient operations? We’re looking for multiple Planner/Administrators to join our thriving team on a fixed term contract until March 2027. At this point we will review the planning function and evaluate if these positions are required going forward.

We’re looking for someone who has previous experience in an administrator role, has excellent Office 365 skills and is a confident communicator both with external customers and internal colleagues.

Hours: 40 hours per week

Contract Length: March 2027

As a Planner/Administrator, you’ll play a vital role in ensuring our In-House Repairs and Empty Homes service is delivered. This includes providing the necessary support, planning, and coordination of works—whether through operatives or contractors—along with effective administration. Your focus will be on making sure all repairs, across customers’ homes, void properties, and our estates, are completed safely, in accordance with our repairs policy, and within agreed budget parameters.

What is Lincolnshire Housing Partnership like to work for? We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. At LHP, we’re driven by a clear vision: to create places to be proud of and deliver the basics, done well. Our purpose is simple yet powerful—putting the customer voice at the heart of everything we do. We believe in living our TREAT values every day: Trust (“You can count on us”), Respect (“Every voice matters”), Empathy (“We see things through your eyes”), Accountability (“We own it and make it right”), and Teamwork (“Better, together”).

As an LHP colleague, you’ll receive a range of benefits, including:

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Discounted shopping vouchers through Westfield Health
• Opportunities to learn new skills and knowledge through our corporate training programme
• A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental health first aiders across the business

A typical week could look like:

• Review new repair requests and prioritise urgent works.
• Plan and schedule appointments for engineers and contractors.
• Update housing management system and associated systems with planned activities.
• Respond to queries from colleagues regarding ongoing works.
• Arrange servicing and inspection appointments.
• Ensure all orders are raised and recorded accurately and purchase orders are placed for required materials and subcontracted works.
• Contact customers to confirm appointments and provide updates.
• Coordinate multiple trades for complex repair jobs.
• Support complaint resolution in collaboration with the complaints team.
• Liaise with external contractors for subcontracted works and follow up on material deliveries and contractor availability.
• Update administration tasks and ensure correspondence is within required timescales.
• Maintain accurate records on our housing management systems.

Skills, Abilities, Knowledge and Experience

• Experience of working in an office administration environment
• Experience working in a fast‑paced environment where planning, organising, prioritising and multi‑tasking are required
• Exceptional organisation skills with attention to detail
• Confident in dealing with people and able to communicate clearly and effectively at all levels within the organisation
• Flexible, with the ability to prioritise in an environment of constant change
• Computer and systems literate with the ability to source, collate and interpret management data to achieve the aims of the role
• Competent in key MS Office applications of Word, Excel and use of MS Teams and Office 365 suite of products