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- Tasks: Be the first point of contact for customers, monitoring alarm systems and providing emergency support.
- Company: Join LHP, a local housing association dedicated to improving lives in Grimsby and Boston communities.
- Benefits: Enjoy a salary of £27,401.65, wellbeing packages, training opportunities, and 24 holiday days a year.
- Why this job: Make a real impact in your community while developing your skills in a supportive team environment.
- Qualifications: Passion for customer service, excellent communication skills, and a proactive approach are essential.
- Other info: This role requires a 24/7 shift rotation, so flexibility is key!
The predicted salary is between 22000 - 30000 £ per year.
Our Customer Service Centre is currently seeking to recruit a Lifeline Customer Service Centre advisor. You will receive an excellent salary of £27,401.65 (including a shift allowance) plus some great benefits. We are looking for positive, motivated individuals who are passionate about delivering excellent customer service.
You will work as part of the current 24/7 Lifeline monitoring Customer Service Centre team, being the first point of contact for customers for monitoring all alarm systems installed in LHP's Sheltered Housing Schemes, Telecare equipment installed in customers' homes and alarm equipment for external contracts, also providing out of hours support to our customers by diagnosing and logging emergency repairs. This role requires a 24/7 rotation on a planned schedule including evening, nights and weekend shifts. This role is based in Boston, Lincolnshire, therefore you would need to live within travelling distance to the office.
What is LHP like to work for? We are a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback. At LHP, we are committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrive.
As part of our team you'll receive some great benefits which include:
- An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
- Discounted Shopping Vouchers through Westfield Health
- Opportunities to learn new skills and knowledge through our fantastic corporate training programme
- A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
- 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
- The ability to earn additional holiday days through full attendance
- Mental Health First Aiders across the business, let's be there for each other!
- Career Development & Encouragement.
What will I be responsible for as Lifeline Customer Services Centre Advisor?
- Monitoring all alarm systems installed in LHP's Sheltered Housing Schemes
- Checking all Telecare equipment in our customers' homes
- External contracts
- Provide out of hours support of logging emergency repairs
- Carry out daily checks on sheltered housing residents not having been seen by the visiting Warden and feeding back information on the outcome of calls.
- Liaise with external agencies and communicate via agreed pathways to Adult Social Care, Doctors, relatives and emergency services about welfare issues or concerns.
- Provide a Lone Working service to a range of employees and external contractors
- Provide appropriate administrative support for the business, ensuring that records are accurate and up to date.
What skills, knowledge and experience will I need for a Lifeline Customer Services Centre Advisor?
- A passion to work in a fast-paced customer service centre environment.
- Excellent customer service skills
- Demonstrate LHP values of customer first | Together | Listen Act & Learn
- Good time management
- A pro-active approach to service delivery
- Be computer literate
- Demonstrate flexibility and be a team player
Please download the full key responsibilities, knowledge, skills and experience required for the role from the supporting document below.
What opportunities will I have for progression from a Lifeline Customer Service Centre advisor?
We are committed to investing in the development of our employees to enable them to realise their potential. There are many opportunities that we will provide you with to enhance your skills and assist in your career progression. We measure our success within this area by the number of internal promotions that we can achieve and our ability to retain our best talent. The natural career progression routes that would be applicable to your role are Neighbourhood Officer, Customer Service Centre Team Leader & Customer Services Manager.
How do I apply?
Please visit our website and attach your updated CV with your application. Offer of employment is subject to a DBS check & satisfactory references.
Customer Service Advisor in Boston employer: Lincolnshire Housing Partnership
Contact Detail:
Lincolnshire Housing Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Boston
✨Tip Number 1
Familiarise yourself with the specific services offered by LHP, especially the Lifeline monitoring systems. Understanding how these systems work will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in customer service, particularly in fast-paced environments. Be ready to share examples of how you've successfully handled customer queries or emergencies, as this will demonstrate your suitability for the role.
✨Tip Number 3
Prepare to discuss your flexibility and ability to work various shifts, including nights and weekends. This is crucial for the role, so showing that you're adaptable and willing to meet the demands of a 24/7 service will set you apart.
✨Tip Number 4
Research LHP's values and culture, particularly their commitment to community and inclusivity. Be prepared to explain how your personal values align with theirs, as cultural fit is important to them.
We think you need these skills to ace Customer Service Advisor in Boston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. Emphasise any roles where you worked in a fast-paced environment or dealt with emergency situations, as these are crucial for the Lifeline Customer Service Centre Advisor position.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your alignment with LHP's values. Mention specific examples of how you've demonstrated excellent customer service in previous roles and how you can contribute to their mission of improving lives.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as time management, flexibility, and teamwork. Use bullet points for clarity and ensure you provide examples of how you've applied these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Lincolnshire Housing Partnership
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this aligns with the values of the company.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working in a 24/7 rotation, highlight your flexibility regarding shifts and your ability to work well within a team. Discuss any previous experiences where you collaborated effectively with colleagues to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle emergencies. Prepare by thinking of scenarios where you had to diagnose issues or provide support under pressure, as this is crucial for the Lifeline Customer Service Centre role.
✨Research the Company Culture
Familiarise yourself with LHP's commitment to community and inclusivity. Be ready to discuss how your personal values align with theirs, and how you can contribute to their mission of creating great homes and strong communities.
