Customer Inclusion Administrator (Fixed term contract until march 2027)

Do you believe that everyone deserves to feel valued, heard, and respected? So do we! That’s why we’re searching for a Customer Insight and Inclusion Administrator who shares our passion for building an inclusive culture. Your organisational skills and enthusiasm will help bring important initiatives to life and support colleagues across the business.

Contract: Fixed Term Contract March 2027 (Contract is due to budget restrictions and regulatory feedback)

Hours: 37 hours per week

This is what a typical week would look like:

You will be a key part of the Customer Insight and Inclusion Team in ensuring customers are able to meaningfully influence our work in alignment with LHP’s Customer Strategy, the RSH’s Consumer Standards, and the Together with Tenants Charter. You will take a Customer First approach to ensuring customers are able to share their views effectively, all customers are aware of opportunities for engagement, involvement and scrutiny and colleagues can access customer insight and customer lived experience to inform their work.

Specifically, you will be responsible for:

• Supporting the recruitment of involved customers
• Effective communications to ensure all customer influence activity is transparent and accessible
• Arranging meetings, recording feedback and analysing data relating to customer influence

The role is defined as being flexible under our agile working policy, therefore you will be able to work from wherever is suitable to complete the task at hand. This might be in one of our homes, schemes or neighbourhoods, at home, in one of our offices located in Boston, Grimsby or another location!

This is what you’ll need to thrive in this role:

• Strong administration skills with an organised approach and excellent attention to detail
• Experience coordinating meetings, including scheduling, agendas, joining instructions and follow up
• Confident note taking with the ability to capture clear decisions, actions and owners
• Ability to maintain action logs and trackers, sourcing clear and timely updates and keeping work on track
• Clear written and verbal communication in plain English, adapting tone and format for different audiences
• Experience of promoting services or encouraging customer participation
• Confident using Microsoft 365, including Outlook, Teams, Word, Excel, PowerPoint and SharePoint
• Ability to produce accurate reports and presentation packs, checking data and formatting for quality
• Discreet and professional, with an understanding of confidentiality and data protection
• Commitment to inclusion and accessibility, including awareness of reasonable adjustments
• Comfortable working with a wide range of customers and colleagues, building trust and positive relationships
• Experience of working in a customer-facing, outreach or communications role and confident engaging with customers via multiple channels including face‑to‑face, telephone and digital platforms

What is Lincolnshire Housing Partnership like to work for?

We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers. There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross‑departmental collaboration and we welcome the opportunity to improve through feedback.

As an LHP colleague, you'll receive a whole bunch of benefits, including:

• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health
• Great family leave and maternity policies enhancing colleague well‑being and retention
• A Cycle‑to‑Work Initiative promoting personal wellbeing and environmental awareness
• A family‑friendly agile working policy
• Discounted shopping vouchers through Westfield Health
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP
• 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
• The ability to earn additional holiday days through full attendance
• Mental Health First Aiders across the business, let’s be there for each other!

Important information:

At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process. All offers of Employment are subject to a DBS Check and Satisfactory References.