Repairs Team Leader (Boston)

Make a real difference by providing homes that improve lives.

Location: Boston | Contract: Permanent | Salary: £42,524

Due to the growth of our Repairs team, we have a brand-new opportunity as a Repairs Team Leader in Boston. As our Repairs Team Leader, you’ll be central to delivering an excellent In-House Repairs service, helping us achieve our vision of providing Places to Be Proud Of.

You’ll take responsibility for making sure repairs in customers’ homes, as well as across our neighbourhoods and schemes, are completed right first time, safely, efficiently, and in accordance with our repairs policy, budget requirements, and overall service vision.

What would a typical week as Repairs Team Leader look like?

As a Repairs Team Leader, you’ll play a central role in delivering Really Good Repairs for our customers — a responsibility that calls for trust, respect and a commitment to doing the right thing. The work can be challenging at times, but with empathy, clear communication, and real resilience, you’ll make a meaningful difference every day. Here’s what a typical week could look like:

• Lead and support a team of operatives delivering repairs in customers’ homes, ensuring work is completed safely and to policy standards.
• Use management information and performance data to plan workloads, monitor productivity, and drive operational efficiency.
• Hold toolbox talks and team meetings to update colleagues on policy changes, procedures, and best practice.
• Provide technical guidance to operatives and source specialist advice when required.
• Ensure all work is delivered within budget and aligned to service expectations.
• Maintain a strong safety culture by ensuring operatives are fully trained, compliant with safe systems of work, and completing risk assessments.
• Ensure operatives meet their allocated appointments, minimise follow-on work, and consistently deliver repairs right first time.
• Promote excellent customer care, ensuring operatives show courtesy and respect at all times.
• Make sure teams have timely access to materials, tools, and equipment, while minimising waste and monitoring damage or misuse.
• Work collaboratively with planners to maximise productivity and make best use of in-house resources.
• Manage daily resource levels, authorise leave and absences, and ensure appropriate coverage, including out-of-hours rotas.
• Conduct regular 1:1s, appraisals, handle performance issues, and carry out disciplinary actions where necessary.
• Investigate complaints and review work quality in line with organisational procedures.
• Participate in the escalation process for emergency out-of-hours repairs and support business continuity arrangements.

What we’re looking for?

First and foremost, we’re looking for someone who truly embodies our values. You’ll earn trust through openness and accountability, show respect for both customers and colleagues, and work collaboratively with partners to achieve the best outcomes.

It would be great if you had:

• Experience in a repairs or maintenance environment, either within an in-house service or working for a contractor.
• Proven supervisory experience, confidently leading and motivating a team of trade professionals.
• Strong technical knowledge of UK housing construction, repairs, and maintenance.
• A commitment to delivering outstanding customer service, with a genuinely people-focused approach.
• Excellent organisational skills, able to plan, prioritise, and stay in control in a fast-paced environment.
• Great communication skills, with the confidence to engage effectively with colleagues, customers, and stakeholders at all levels.
• Good IT capability, comfortable using Microsoft Office, Teams, and a range of business systems.
• Flexibility and resilience, with the ability to adapt quickly when priorities shift.
• A proactive, solution-focused mindset, always looking for ways to improve and make things work better.
• Self-motivation and accountability, consistently delivering accurate, timely, and measurable results.
• Curiosity and a desire to learn, asking the right questions, listening well, and bringing fresh ideas forward.

It would be even better if you had:

• Bachelor’s Degree in a construction, maintenance or another suitable subject (or equivalent).
• IOSH accredited safety qualification.

Why Join LHP?

At Lincolnshire Housing Partnership, we’re more than a housing provider—we’re a team with a purpose: to make a difference to people by providing homes and supporting communities that improve lives. This shapes everything we do: As well as a great secure salary you'll receive a whole bunch of benefits, including:

• Company vehicle and fuel card.
• An employee wellbeing package worth up to £1200 annually through our benefits partner Westfield Health.
• Great family leave and maternity policies enhancing colleague well-being and retention.
• Discounted shopping vouchers through Westfield Health Rewards.
• A superb employer salary sacrifices pension scheme with up to 12% paid by LHP.
• 24 holiday days a year.