Part-Time Independent Living Advisor in Boston

Independent Living Advisor – Make a Real Impact to our customers

Location: Boston | Contract: 20 Hours | Hours: 9am-1pm (Monday – Friday)

As our Part Time Independent Living Advisor, you play a vital frontline role in helping LHP customers live safely, confidently, and independently within their homes and communities. You will provide tailored support to residents, particularly older people and those with additional support needs, ensuring they can sustain their tenancies, improve wellbeing, and access the right services at the right time.

This role offers the opportunity to make a meaningful impact in people’s lives while helping deliver LHP’s refreshed priorities, focusing on excellent customer experience, safe and sustainable homes, and stronger communities.

Typical Week

As an Independent Living Advisor, you will be a trusted point of support, helping residents live well, remain independent, and thrive in homes and neighbourhoods they can be proud of. Your weekly tasks include:

• Carry out wellbeing checks (in‑person or by phone) with customers to ensure they are safe, secure, and managing well.
• Complete home visits to assess living conditions, identify risks, and ensure properties remain suitable for customers’ needs.
• Update support plans and record progress notes in line with organisational procedures.
• Respond to customer enquiries, including urgent support requests and low‑level safeguarding concerns.
• Signpost customers to partner services such as health providers, social care, financial support agencies, and community groups.
• Support customers with tenancy sustainment, including understanding responsibilities, addressing issues early, and preventing tenancy failure.
• Monitor safeguarding indicators and escalate concerns appropriately to designated officers.
• Attend multi‑agency meetings (when required) to coordinate wrap‑around support for more complex cases.
• Check communal areas in supported or independent living schemes to ensure safety, cleanliness, and compliance.
• Engage residents in community or wellbeing activities, reducing isolation and promoting independence.
• Liaise with repairs teams to raise property concerns and follow up on maintenance issues affecting customer wellbeing.
• Maintain accurate case records, ensuring timely updates to internal systems and reporting requirements.
• Review risk assessments and adjust support approaches based on any changes in customer circumstances.
• Support new customers with onboarding, ensuring they understand their tenancy, local services, and how to access help.

What Lincolnshire Housing Partnership is Like to Work For

We’re more than a housing provider – we’re a purpose‑driven team that cares deeply about our customers, communities, and each other. We’re a local housing association rooted in our Grimsby and Boston communities, where many colleagues share a common heritage. Our culture encourages accountability, cross‑departmental collaboration, and continuous improvement through feedback.

Benefits

• Employee wellbeing package worth up to £1,200 per year (Westfield Health) – enhanced family leave and maternity policies.
• Salary sacrifice pension scheme with up to 12% employer contribution.
• 32 days holiday (including bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.
• Positive team culture with development priorities and valued ideas.

What We’re Looking For

• Attitude and values: builds trust through openness and accountability; treats every customer with dignity and respect; works collaboratively with colleagues and partners; shows genuine empathy and understanding of different perspectives.

It Would Be Great If You Had

• Demonstrated experience providing care and support to vulnerable individuals.
• Proven ability to deliver high‑quality customer service.
• Skill in building and maintaining effective working relationships with both internal and external partners.
• Competence in standard desktop ICT applications.
• Full UK driving licence with access to a personal vehicle.
• Professional and empathetic communication and engagement with vulnerable people.
• Capacity to prioritise tasks, manage workload effectively, and work independently without direct supervision.

Key Information

We are committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. Please note that the role is based in the UK and requires evidence of right to work during the recruitment process. All offers of employment are subject to a DBS Check and satisfactory references.