Neighbourhood Officer in Boston

Are you looking for a role where every day brings a new challenge? A fresh opportunity to make local communities safer, stronger, and feel more connected? We're looking for a Neighbourhood Officer to join our team in Boston.

As a Neighbourhood Officer, you'll be responsible for acting as the primary contact with customers of LHP, delivering an excellent customer focused housing management service that achieves LHP’s core objectives, with a focus on sustaining tenancies and improving quality of life. The role will involve a mix of administrative tasks, diary management and customer facing estate based, utilising mobile working on a day-to-day basis and coordinating and facilitating interventions to ensure that our customers are able to live independently and live in safe, well maintained and affordable homes.

Why this role matters? At Lincolnshire Housing Partnership (LHP), we believe everyone deserves a safe, secure, and supportive place to call home. If you’re looking to start a rewarding career where you can help people, grow your skills, and be part of a team that genuinely cares, this could be the perfect opportunity for you.

Why Join LHP? We’re more than a housing provider — we’re a purpose driven team that cares deeply about our customers, our communities, and each other. Alongside an annual salary of £33,149.71 you’ll enjoy a fantastic range of benefits:

• An employee wellbeing package worth up to £1,200 per year (Westfield Health) – Enhanced family leave and maternity policies.
• A brilliant salary sacrifices pension scheme – with up to 12% employer contribution.
• 32 days’ holiday (including bank holidays), increasing annually for your first five years.
• Opportunities to earn extra leave for full attendance, plus buy/sell options.
• Access to Mental Health First Aiders across the business.

You’ll also join a positive team culture where your development is a priority and your ideas are valued.

What is a typical week as our Neighbourhood Officer? As a Neighbourhood Officer, your week will be varied, people‑focused, and full of opportunities to make a real difference. You’ll be at the heart of helping our customers manage their tenancy. As you may imagine, this isn’t always easy, and requires empathy, strong effective communication skills and bags of resilience. A typical week will include:

• Manage tenancies from start to finish – Oversee the entire customer journey – from tenancy sign‑up through to termination – building strong relationships with customers while working closely with colleagues and external partners such as local authorities and voluntary organisations.
• Carry out estate and compliance checks – Ensure properties and neighbourhoods are safe and compliant by undertaking health & safety inspections, including fire safety, legionella, estate and block checks.
• Conduct tenancy audits and home visits – Deliver a rolling programme of tenancy visits to validate occupancy, assess property conditions, and support customers to sustain their tenancies.
• Promote tenancy sustainment – Provide guidance and early intervention, helping customers understand their responsibilities and giving them every opportunity to maintain successful tenancies.
• Proactively manage neighbourhoods – Work collaboratively with internal teams and external partners to resolve issues that impact the local environment, ensuring communities remain safe, clean and desirable.
• Coordinate decants and major works – Support customers through temporary relocations for refurbishment or major repair works, ensuring a smooth and customer‑focused experience.
• Maximise income and reduce arrears – Take a ‘rent‑first’ approach by discussing rent accounts at every opportunity, supporting customers to maximise their income, and working to keep arrears to a minimum.
• Work in partnership to support customers – Liaise with agencies such as Social Care, Police, Probation and Schools, attending meetings including TAC, CIN and Child Protection to address welfare and safeguarding concerns.
• Follow up on referrals and support needs – Ensure customers receive joined‑up services after signposting, tracking outcomes and addressing any safeguarding issues where necessary.
• Maintain accurate records and reporting – Effectively record and manage all housing management activity to support reporting requirements and enforcement of tenancy conditions where needed.
• Work safely and flexibly – Adhere to safe systems of work to protect yourself, colleagues and customers, with flexibility to respond to emergencies, attend call‑outs and occasionally work outside normal hours.

What are we looking for?

• Strong administrative, IT and organisational skills.
• Up‑to‑date knowledge of national housing and social policy issues, law, good practice and innovation.
• Working knowledge of relevant legislation, such as Housing, Equal Opportunities, Health & Safety, General Data Protection Regulations.
• Prepared to work flexibly, including occasional evenings or weekends as per the requirements of the service.

It would be great if you had:

• Professional Qualification in housing and/or customer service.
• Experience of Court processes and ability to present cases in Court.

How to apply Please include your CV and answer the supplementary questions which outline how your relevant experience makes you a great fit for this role!

Important Information At Lincolnshire Housing Partnership, we’re committed to maintaining a fair, transparent, and accessible recruitment process. Upon request, reasonable adjustments will be made for all candidates. It's important to ensure that the role you're applying for is the right fit for you. If you have any questions or need more information, please feel free to reach out to our recruitment team at Recruitment@lincolnshirehp.com for a friendly chat. Please be aware that we may close the vacancy early if we receive a large number of applications or if there are changes in business priorities. To be eligible for employment with us, you must reside in the UK for the entire duration of your employment. You will be required to provide evidence of your Right to Work during the recruitment process. All offers of Employment is subject to a DBS Check and Satisfactory References.