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- Tasks: Join our Radiology team to manage patient bookings and provide top-notch administrative support.
- Company: Be part of the United Lincolnshire Teaching Hospitals NHS Trust, making a difference in healthcare.
- Benefits: Career development opportunities and the chance to impact local communities positively.
- Why this job: Help patients receive the best service while gaining valuable experience in a dynamic environment.
- Qualifications: 2 GCSEs (or equivalent) in Maths and English; customer care or admin experience preferred.
- Other info: Flexible working in a supportive team with a focus on professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Applications are invited from enthusiastic and motivated people to join the Radiology administration team to provide clerical and administrative support in Radiology.
About The Department
We are looking to recruit a Booking Clerk to join our administrative teams within Radiology. Working within our busy environment you will carry out administrative duties as part of the MRI Radiology Team, assisting in the daily provision of a professional service ensuring patients receive the best possible service.
About The Role
- Receiving and processing patient referrals
- Booking and changing appointments for patients either via a phone call, a text message, or an email
- Answering and signposting general enquiries from patients calling our appointments line
What We’re Looking For
- Applicants should have at least 2 GCSEs (or equivalent) Grade C or above including Maths and English or an NVQ2 in the relevant subjects (or equivalent) e.g. customer care or administration. Knowledge and experience of NHS targets is essential as is the ability to work to tight deadlines.
- The successful candidate will be able to work as an individual and as part of a team, with the ability to be flexible, prioritise and organise work to meet tight deadlines while adapting to the changing needs of the service.
- It is essential to demonstrate excellent oral and written communication skills, together with accuracy and attention to detail while maintaining confidentiality at all times. Good data entry/keyboard skills are desirable, together with a basic understanding of medical terminology. ECDL or CLAIT (or equivalent qualification) is also desirable.
Benefits/What We Offer
- The chance to make a difference to people in our local communities
- Career development opportunities
About the Trust and Local Hospitals
Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service. United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, and from now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Pilgrim Hospital is situated inbeautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving care across Lincolnshire. This will not constitute a formal merger but will bring the Trusts together under a single Board and Executive Leadership Team, while retaining their separate statutory names and obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG).
For further details / informal visits contact: Name: Lisa McAdam, Job title: Support Manager, Email: lisa.mcadam6@nhs.net, Telephone: 07907864057
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Bookings Clerk/Receptionist Band 2 employer: Lincolnshire Community and Hospitals NHS Group
Contact Detail:
Lincolnshire Community and Hospitals NHS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Clerk/Receptionist Band 2
✨Tip Number 1
Get to know the team! If you can, reach out to current employees or even the hiring manager. A quick chat can give you insights into the role and show your genuine interest.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administrative roles, especially those focusing on customer care and handling enquiries. We want you to feel confident when it’s your turn to shine!
✨Tip Number 3
Show off your skills! Bring examples of how you've handled tight deadlines or tricky situations in previous jobs. This will help us see how you can fit into our busy Radiology team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Bookings Clerk/Receptionist Band 2
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about joining our Radiology team and making a difference in patients' lives!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We love seeing how your background aligns with what we're looking for, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication skills come across well in your written application.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Lincolnshire Community and Hospitals NHS Group
✨Know Your Stuff
Familiarise yourself with the role of a Bookings Clerk in Radiology. Understand the key responsibilities like processing patient referrals and managing appointments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since you'll be dealing with patients and their enquiries, practice clear and concise communication. Think about examples from your past experiences where you successfully handled customer queries or worked as part of a team. This will demonstrate your ability to communicate effectively under pressure.
✨Be Ready for Scenarios
Prepare for situational questions that might come up during the interview. For instance, how would you handle a difficult patient or manage multiple appointment changes at once? Having a few scenarios in mind will help you showcase your problem-solving skills and adaptability.
✨Attention to Detail is Key
Highlight your accuracy and attention to detail during the interview. You could mention any previous roles where these skills were crucial, especially in data entry or administrative tasks. This will reassure the interviewers that you can maintain confidentiality and handle sensitive information responsibly.
