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For Companies At a Glance
- Tasks: Join our team to provide friendly service, stock shelves, and assist customers daily.
- Company: We're a community-focused co-operative with over 220 outlets in the UK, thriving since 1861.
- Benefits: Enjoy 30 days annual leave, generous discounts, and a pension scheme with up to 12% employer contributions.
- Why this job: Be part of a passionate team, gain valuable skills, and make a positive impact in your community.
- Qualifications: No specific experience needed; just bring your enthusiasm and a passion for customer service!
- Other info: Flexible working hours and career progression opportunities available as you grow with us.
About the role:
Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile! Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customer alongside promoting the benefits of membership.
We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.
About You
We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:
- A passion for customer service and a desire to deliver a great shopping experience for our customers
- Excellent communication and listening skills to help adapt to a fast-paced retail environment
- The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
- An enthusiastic approach and willingness to support your colleagues
- Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
- That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!
As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first, which will come through as ‘No Caller ID’.
Benefits
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro-rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annual discretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People - Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.
We’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more!
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careers@lincolnshire.coop.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
Customer Services Assistant employer: Lincolnshire Co-op
Contact Detail:
Lincolnshire Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not directly related to retail.
✨Tip Number 2
Demonstrate your teamwork skills by discussing experiences where you collaborated with others to achieve a common goal. This could be from school projects, volunteer work, or any group activities.
✨Tip Number 3
Be prepared to discuss your flexibility regarding working hours. Since the role requires adaptability, showing that you're willing to work varied shifts can set you apart from other candidates.
✨Tip Number 4
Research the company’s community involvement and values. Being able to speak about how you align with their mission and how you can contribute to their community-focused initiatives will make a strong impression.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: In your application, highlight your enthusiasm for customer service. Share specific examples of how you've gone above and beyond to help customers in previous roles or situations, even if they are not directly related to retail.
Emphasise Teamwork Skills: Since the role involves working as part of a team, make sure to mention any experiences where you successfully collaborated with others. This could be from previous jobs, school projects, or volunteer work.
Demonstrate Flexibility: Mention your willingness to be flexible with working hours. This shows that you understand the demands of the role and are ready to adapt to the needs of the store and its customers.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the qualities and skills mentioned in the job description. Use keywords from the listing to ensure your application stands out and aligns with what the company is looking for.
How to prepare for a job interview at Lincolnshire Co-op
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share examples of how you've gone above and beyond to help customers in the past, even if it's from previous roles or personal experiences.
✨Demonstrate Teamwork Skills
Since this role involves working closely with a team, be prepared to discuss your experience in collaborative environments. Highlight instances where you contributed to team goals or supported colleagues, showcasing your ability to work well with others.
✨Be Flexible and Adaptable
The job requires flexibility with working hours, so be ready to discuss your availability. Show that you're open to different shifts and can adapt to the fast-paced retail environment, which will impress the interviewers.
✨Prepare Questions About the Role
At the end of the interview, have a few thoughtful questions ready about the company culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
