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For Companies At a Glance
- Tasks: Join a passionate team, delivering friendly service and keeping the store stocked.
- Company: A successful co-operative business at the heart of local communities.
- Benefits: 30 days annual leave, pension scheme, generous discounts, and career progression.
- Why this job: Gain valuable experience in customer service while making a real impact in your community.
- Qualifications: No specific experience needed; just bring your enthusiasm and teamwork skills.
- Other info: Flexible working hours and supportive training provided for all new colleagues.
About the role
For this vacancy we will be hosting an Assessment Centre on Thursday 2nd October. Our food stores are at the heart of many local communities. You’ll be joining a team at the forefront of the business, working together to keep the store fully stocked and ready for our customers, always delivering friendly service with a smile!
Every day will offer a new experience, and you’ll be involved in a wide range of activities together as part of a passionate and hardworking team. As a Customer Services Assistant you will be working on our checkouts, replenishing stock, sharing your knowledge of our range with our customer alongside promoting the benefits of membership.
We’re part of the communities that we support, and our stores are open when our customers need us. So, we need candidates to be flexible with their working hours where possible. If applicable, we will discuss in more detail with you at the interview stage.
Watch the video below to meet our colleague Hayley, who works in one of our food stores:
About You
We’re not looking for any specific experience or qualifications – we’ll provide you with all the training necessary! It’s your personality, skills, motivation, and values that matter the most to us. You’ll need to demonstrate:
- A passion for customer service and a desireto deliver a great shopping experience for our customers
- Excellent communication and listening skills to help adapt to a fast-paced retail environment
- The ability to work well as part of a team to drive sales and achieve goals, ensuring the success of your store
- An enthusiastic approach and willingness to support your colleagues
- Reliability and being able to take responsibility for being at work on time, well presented and ready to be a brand ambassador
- That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!
As we review applications, we may contact you to ask a few screening questions as part of our process. We will attempt to contact your mobile number first, however if we cannot reach you we will leave a message.
Benefits
In addition to working for a successful co-operative business, we offer our colleagues fantastic benefits, including:
- 30 days annual leave (including bank holidays) (pro-rata)
- Pension scheme (with up to 12% employer contributions)
- Generous colleague discount rates across our family of businesses
- Annualdiscretionary colleague bonuses to reward you for your hard work
- Working schedules that are available four weeks in advance, giving you time to plan around your shifts
- Free tea and coffee provisions for all colleagues during rest breaks at work
We are an “Investors in People – Platinum” employer, meaning that we have been recognised as one of the country’s top employers, offering progression opportunities to all our colleagues. As your confidence grows, you’ll have the opportunity to build the skills necessary to further progress your career and help to open up future opportunities. Whether you’re thinking of a future with us or looking to develop your skills with a community-focused business, we’ll work together with you to shape your career for the better.
About Us
From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.
We\\\’re owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.
We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careers@lincolnshire.coop.
We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.
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Customer Services Assistant employer: Lincolnshire Co-op
Contact Detail:
Lincolnshire Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Assistant
✨Tip Number 1
Get ready for the Assessment Centre! Brush up on your customer service skills and think about how you can show your passion for helping others. Remember, it’s all about that friendly vibe!
✨Tip Number 2
Be yourself during the interview! They’re looking for personality and motivation, so let your enthusiasm shine through. Share your experiences and how you can contribute to the team.
✨Tip Number 3
Flexibility is key! Be open about your availability and show that you’re willing to adapt to the needs of the store. This will demonstrate your commitment to being a reliable team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing benefits there.
We think you need these skills to ace Customer Services Assistant
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your personality shine through. Share your passion for customer service and how you can bring a smile to our customers' faces.
Tailor Your Application: Make sure to tailor your application to the role of Customer Services Assistant. Highlight any relevant skills or experiences that show you can thrive in a fast-paced retail environment and work well in a team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Lincolnshire Co-op
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great customer experiences. Share examples of how you've gone above and beyond for customers in the past, even if it's from a different role. This will show that you genuinely care about making a positive impact.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Think about how you can explain your ideas clearly and listen actively. You might want to role-play with a friend to get comfortable discussing scenarios related to teamwork and customer interactions.
✨Demonstrate Team Spirit
Since this role involves working closely with others, be ready to discuss how you contribute to a team. Prepare a few stories that highlight your ability to collaborate and support colleagues, especially in a fast-paced environment.
✨Be Flexible and Reliable
Highlight your willingness to adapt to different working hours and your commitment to being punctual. Employers value reliability, so share any experiences where you’ve shown responsibility and dedication to your work schedule.
