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- Tasks: Lead a pioneering service supporting individuals with high emergency service use.
- Company: Join a community-focused medical network dedicated to improving lives.
- Benefits: Full-time role with travel expenses covered and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: No formal qualifications needed, just compassion and a desire to help.
- Other info: Work in a dynamic team environment with a focus on innovation and community support.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Are you looking for a new challenge? We are excited to recruit a full‑time High Intensity User (HIU) Lead to support the launch of our new High Intensity Use (HIU) Service, a pioneering initiative within our Primary Care Network (PCN), made up of four GP practices working in close partnership with neighbourhood teams. The HIU Service supports individuals who frequently attend A&E or use emergency services more than expected. Many face complex challenges including poor physical or mental health, housing instability, loneliness, or substance misuse. This service takes a person‑centred approach, building trusted relationships and offering long‑term, practical support to help people access the appropriate care and improve their quality of life.
The HIU Lead will work directly with the HIU client group, delivering a highly personalised approach that aims to improve wellbeing and health outcomes, whilst reducing inappropriate contacts with healthcare services, particularly unscheduled care. The HIU Lead will be dedicated to helping and supporting the HIU client group to thrive, by fostering job opportunities, reconnecting with families, and improving overall well‑being. The ideal candidate will be a highly motivated, emotionally intelligent, compassionate and resilient individual with strong leadership skills. A commitment to high‑quality client care and a passion for innovation is essential.
Main duties of the job:
- This is a non‑clinical role focused on listening, understanding, and empowering.
- Identify those at greatest risk of A&E attendance and non‑elective admissions.
- Proactively work with a rolling cohort of HIU clients, really understanding what they need.
- Coordinate wellbeing and connect with other services, enrolling them to help get to the desired end.
- Reduce 999 calls as a natural by‑product (possibly ambulance and police).
- Reduce A&E attendances and avoidable non‑elective admissions.
- Drive equality and client voice.
- Form a robust network of community health, social care, mental health and police to manage clients, creating true integrated working.
- Provide a service driven by quality with positive human outcomes observed.
- Act as a conduit to negotiate and de‑escalate issues before a crisis occurs.
- Improve communication and partnership working between those involved in client care 24/7.
- Identify patterns and causal factors which trigger relapse behaviours to shape future commissioning of service and/or demand/capacity planning.
- Empower clients to self‑manage to enable sustainable discharge.
About us:
Meridian Medical Primary Care Network brings together its four GP practices, who all work together to deliver the best possible care for our patients, along with health and care partners, patient organisations and the voluntary sector across Lincolnshire. You will be employed by East Lindsey Medical Group and due to the geography of the PCN, business travel to undertake the role will be paid. The role will support Meridian Medical PCN and its GP practices and neighbourhood teams.
Job responsibilities:
- Provide holistic one-to-one person‑centred support for people aged 18 and over who have high dependency on emergency services.
- Carry out the role of a facilitator, broker, sign poster, community connector, and navigator.
- Provide support to patients, generally in their own homes, up to 3‑4 months.
- Offer a personalised approach to uncover the real reasons for them calling 999 or presenting frequently at A&E/UCC.
- Undertake assessments to gather baseline data and identify support needs.
- Generate personalised care and support or wellbeing plans.
- Ensure support actions agreed with the patient are carried out by the service.
- Support areas could include making referrals into a range of services.
- Meet and collaborate with A&E clinical staff regularly.
- Build and maintain positive relationships with a range of health professionals.
- Raise awareness of voluntary and community sector activities and services.
- Keep abreast of a wide range of support services on offer in the voluntary and community sector.
- Ensure effective record keeping and storage of patient data compliant with GDPR.
- Actively contribute as a member of a well‑established social prescribing and Neighbourhood team.
Person Specification:
- Excellent communication and interpersonal skills.
- Experience of working in teams and collaborative working.
- Knowledge and understanding of equality and diversity.
- Ability to plan, prioritise and carry out work flexibly.
- Experience of providing social prescribing interventions.
- Knowledge of health and social care.
- Self‑motivated and proactive.
- Ability to work from home on some occasions.
Qualifications:
- No formal qualifications required but must have high emotional intelligence and resilience.
- Desirable experience in working in person‑centred roles, social prescribing, and skills related to vulnerable groups.
- Knowledge of asset/strength‑based recovery models and approaches.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
High Intensity Use (HIU) Lead in Louth employer: Lincolnshire And District Medical Services (LADMS)
Contact Detail:
Lincolnshire And District Medical Services (LADMS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land High Intensity Use (HIU) Lead in Louth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the healthcare sector. Attend local events, join online forums, or even hit up social media groups related to health services. The more people you know, the better your chances of landing that HIU Lead role!
✨Tip Number 2
Practice your pitch! You never know when you'll bump into someone who could help you land an interview. Prepare a quick summary of your skills and experiences that relate to the HIU Lead position, so you're ready to impress when the opportunity arises.
✨Tip Number 3
Follow up after interviews! If you've had a chat with someone about the HIU Lead role, drop them a thank-you email. It shows you're keen and keeps you on their radar. Plus, it’s a great way to reiterate your passion for supporting vulnerable groups.
✨Tip Number 4
Apply through our website! We want to see your application come through our platform. It makes it easier for us to track and connect with you. Plus, it shows you're serious about joining our team and making a difference in the community!
We think you need these skills to ace High Intensity Use (HIU) Lead in Louth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the HIU Lead role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Passion: Let your enthusiasm for supporting vulnerable groups shine through in your application. Share any relevant experiences that demonstrate your commitment to improving wellbeing and health outcomes.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily see how you fit the role without getting lost in lengthy explanations.
Apply Through Our Website: We encourage you to submit your application via our website. This ensures that your application goes directly to us and helps streamline the process, making it easier for both you and our team.
How to prepare for a job interview at Lincolnshire And District Medical Services (LADMS)
✨Know the HIU Service Inside Out
Before your interview, make sure you thoroughly understand the High Intensity Use (HIU) Service and its objectives. Familiarise yourself with the challenges faced by the client group and think about how your skills can contribute to improving their wellbeing. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Emotional Intelligence
As the HIU Lead, you'll need to demonstrate high emotional intelligence and resilience. Prepare examples from your past experiences where you've successfully navigated difficult situations or supported vulnerable individuals. Highlight your ability to build trust and rapport, as this is crucial for the person-centred approach required in this role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think of specific instances where you've had to identify needs, coordinate support, or de-escalate crises. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Demonstrate Collaborative Spirit
The role involves working closely with various health professionals and community services. Be ready to discuss your experience in collaborative working and how you've successfully built relationships in previous roles. Emphasise your commitment to teamwork and how you can contribute to creating a robust network for the HIU client group.
