At a Glance
- Tasks: Manage complex complaints and advise on risk and compliance in a supportive environment.
- Company: Reputable professional services organisation with a focus on legal excellence.
- Benefits: Hybrid working, competitive salary, and a comprehensive benefits package.
- Other info: Opportunity for career development and mentoring junior team members.
- Why this job: Transition into an in-house role while staying connected to the legal sector.
- Qualifications: Experience in handling complaints and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
An excellent opportunity has arisen for an experienced legal professional to move into an in-house position with a well-regarded professional services organisation. This role would particularly suit a Solicitor, Legal Executive or experienced fee earner currently working in private practice who is seeking a transition away from fee‑earning and into a broader advisory, risk and stakeholder‑focused environment.
Working closely with senior legal professionals and leadership teams, the successful candidate will take ownership of complex complaints and client care matters, ensuring issues are managed effectively, sensitively and in accordance with regulatory requirements and best practice.
Key Responsibilities- Managing and resolving complex complaints and conduct matters
- Liaising with the Legal Ombudsman on escalated cases
- Advising senior stakeholders on risk, compliance and regulatory considerations
- Supporting continuous improvement across complaints handling processes
- Producing reporting and trend analysis for senior management
- Supervising and mentoring junior team members
- Experience handling complaints, claims, regulatory or client care matters within a legal or professional services environment
- Strong communication and stakeholder management skills
- Excellent judgement, emotional intelligence and attention to detail
- The ability to manage sensitive and potentially challenging matters professionally and commercially
This position offers the opportunity to develop a genuine in‑house career whilst remaining closely connected to the legal sector and working alongside experienced senior professionals. The role offers hybrid working with offices in Birmingham and Worcester, together with a competitive salary and comprehensive benefits package.
For a confidential discussion, please get in touch directly.
In-House Lawyer employer: Lincolncornhill
Join a well-regarded professional services organisation that values its employees and fosters a supportive work culture. With opportunities for mentorship from senior legal professionals, this in-house role offers a unique chance to transition into a broader advisory capacity while enjoying the flexibility of hybrid working in the vibrant cities of Birmingham and Worcester. The company prioritises employee growth and development, providing a competitive salary and comprehensive benefits package that enhances work-life balance.
