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- Tasks: Supervise the Front Office Team and ensure top-notch guest service.
- Company: Join Lincoln Plaza London, part of the Curio Collection by Hilton.
- Benefits: Enjoy perks like discounted hotel stays, extra holiday on your birthday, and financial wellbeing support.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be a key player in creating memorable experiences for guests.
- Qualifications: Previous experience as a Reception Supervisor or similar role is essential.
The predicted salary is between 25000 - 30000 £ per year.
We are currently seeking a Reception Supervisor to join the Front Office Team at Lincoln Plaza London, part of the Curio Collection by Hilton. As a key member of the Front Office Team, you will support the Reception Manager in supervising the daily operations and ensure the highest standards of guest service and satisfaction.
The Duties Of Our Reception Supervisor Include:
- Supervising the Front Office Team in welcoming guests and ensuring a smooth check-in and check-out process.
- Handling guest enquiries and providing information about the hotel’s services and facilities.
- Maintaining the cleanliness and presentation of the reception area.
- Collaborating with other departments to ensure guest requests are fulfilled promptly.
- Duty management shifts are an integral part of this role.
As our Reception Supervisor, here are some of the great benefits you will receive:
- Cycle to work scheme.
- Dedicated employee assistance programme through Health Assured.
- Wagestream financial wellbeing.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day's holiday on your birthday.
- Recommend a Friend: up to £750 when you recommend a friend.
- Discounted hotel rooms through Hilton Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals while on duty.
If you have previous experience as a Reception Supervisor or in a similar role, apply now!
Guest Experience Supervisor in London employer: Lincoln Plaza Hotel London
Contact Detail:
Lincoln Plaza Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Lincoln Plaza London and the Curio Collection by Hilton. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their Front Office Team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Think about how you would handle guest enquiries or manage a busy check-in process. This will help you feel more confident and articulate during the actual interview.
✨Tip Number 3
Show off your people skills! As a Reception Supervisor, you'll be interacting with guests and staff all day. Be ready to share examples of how you've successfully handled guest requests or resolved issues in the past. This will demonstrate your ability to maintain high standards of guest service.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly on our site, you’ll ensure your application gets the attention it deserves. Plus, it shows your enthusiasm for the role right from the start!
We think you need these skills to ace Guest Experience Supervisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reception Supervisor role. Highlight your relevant experience and skills that align with the job description. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when you get straight to the heart of your experience and what you can bring to us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Lincoln Plaza Hotel London
✨Know the Hotel Inside Out
Before your interview, make sure you research Lincoln Plaza London and the Curio Collection by Hilton. Familiarise yourself with their services, facilities, and any recent news. This will not only show your enthusiasm but also help you answer questions about how you can enhance guest experiences.
✨Showcase Your Supervisory Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experience where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain high standards of service and how you’ve motivated others to do the same.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle common situations, like a guest complaint or a busy check-in period. Practising these scenarios will help you articulate your problem-solving skills and demonstrate your commitment to guest satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the role seriously. Remember, you’re aiming to be a role model for the Front Office Team!