At a Glance
- Tasks: Ensure safety and security at Lincolnshire's heritage sites while engaging with the public.
- Company: Join Lincolnshire County Council, dedicated to preserving our rich heritage.
- Benefits: Competitive salary, pension scheme, employee discounts, and health support.
- Other info: Flexible part-time hours with opportunities for overtime and career growth.
- Why this job: Make a real impact by protecting treasured heritage and supporting community safety.
- Qualifications: Experience in public-facing roles and ability to handle challenging situations.
The predicted salary is between 12.6 - 15.4 £ per hour.
Are you passionate about heritage, safety, and public service? Lincolnshire Archives is looking for a dedicated and professional individual to join our team as Heritage Security & Site Operations Officer—part-time (25.75 hours per week). This role is vital in ensuring the safety, security and smooth operation of some of Lincolnshire’s most treasured heritage sites.
About the Role
As a Heritage Security & Site Operations Officer, you will play a key role in safeguarding our historic buildings, collections, visitors, and staff. This is a visible security presence role that requires confidence, professionalism and sound judgement when dealing with a wide range of situations.
You’ll be responsible for:
- Conducting regular indoor and outdoor patrols at Lincolnshire Archives. There may also be opportunities to work across other heritage sites to meet operational needs.
- Responding to security incidents, emergencies, and welfare concerns in a calm, professional, and proportionate manner.
- Engaging positively with members of the public and visitors, including managing situations involving challenging, disruptive, or anti-social behaviour.
- Managing situations involving individuals whose behaviour may be affected by alcohol, drugs, mental health issues, or other vulnerabilities, while maintaining professional boundaries and personal safety.
- Monitoring and controlling access to restricted areas and supervising contractors on site.
- Supporting a safe and welcoming environment for visitors whilst ensuring compliance with site security procedures.
- Carrying out compliance checks, keyholding duties (including call out) and basic site maintenance tasks.
- Completing incident reports and escalating concerns appropriately in line with organisational procedures.
- Working in accordance with health and safety requirements, conflict management principles, and safeguarding procedures.
What We’re Looking For
We're seeking individuals who are:
- Professional, resilient, and confident, with the ability to remain calm and make sound decisions in challenging situations.
- Experienced in dealing with members of the public, including individuals displaying anti-social, aggressive, confrontational, or unpredictable behaviour.
- Customer-focused, able to maintain a courteous, respectful, and professional approach even in difficult circumstances.
- Skilled communicators, capable of using conflict management and de-escalation techniques to resolve situations safely and effectively.
- Security-conscious, with an understanding of personal safety, dynamic risk assessment, and incident management.
- Physically fit, as the role involves regular patrols, extended periods of walking and responding promptly to incidents across the site.
- Flexible and dependable, with the ability to work occasional additional hours to support operational requirements.
Essential Requirements
- Aged 18 or over
- Willingness to undertake First Aid and SIA training if not already qualified.
- Ability to remain calm under pressure and make sound decisions quickly.
- A commitment to upholding the highest standards of safety, security, and visitor care.
- Experience of working in a public-facing security, enforcement, customer service, community safety or similar environment.
- Ability to undertake dynamic risk assessments and prioritise personal safety when responding to incidents.
- Understanding of the importance of treating all individuals with dignity, respect and professionalism, including those displaying challenging behaviour.
If you want to be part of a passionate team that values Lincolnshire’s rich heritage and works hard to protect it, we can't wait to hear from you.
What We Offer
At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth.
- An annual salary of £18,967.31 - £20,895.08 (Pay Award Pending) and Local Government Pension Scheme, with c.17% employer contribution.
- Access to employee discounts through Perkbox and a range of national and local offers.
- A comprehensive occupational sick pay scheme, life cover, and ill-health retirement provisions.
- Access to health and wellbeing resources, including counselling, employee support services, and health cash plan options.
- Dedicated support for physical, mental, and financial wellbeing.
If you would like an open and informal discussion regards this role then please contact; Angie Clay via email Angie.Clay@lincolnshire.gov.uk
Interviews: 14 and 15 September
Previous unsuccessful applicants need not apply.
PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role and what you feel you can bring to this role, the team and the wider County Council.
Please be advised that this position may be subject to a criminal record check.
Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Fluency Duty In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.
Heritage Security and Site Operations Officer in Lincoln employer: Lincoln Company
Sutterton Fourfields CofE Primary School is an exceptional employer that prioritises the growth and development of its staff, offering a supportive work culture where collaboration and innovation thrive. Located in a vibrant community, the school provides unique opportunities for professional development and encourages a meaningful impact on students' lives, making it a rewarding place to work for those passionate about education.
StudySmarter Expert Advice🤫
We think this is how you could land Heritage Security and Site Operations Officer in Lincoln
✨Get Involved in Local Security Communities
Join online forums and local meetups related to security services. Engaging in discussions, sharing insights, and networking with professionals can really up your chances of landing a part-time role with companies like Lincoln Company. Look out for local events or workshops that can provide valuable connections!
✨Showcase Your Skills Publicly
Consider volunteering for local events where security services are needed. This not only gives you hands-on experience but also provides a platform to demonstrate your skills to potential employers, including Lincoln Company. Make sure to document your experiences and share them on social media or community pages!
✨Leverage Your Network
Tap into your personal network to let people know you’re on the lookout for part-time opportunities in security services. You’d be surprised how many people might have connections or know someone hiring! Regularly check in with friends or former colleagues working in the field.
✨Apply Directly Through Us
Don’t forget to check our website for part-time openings with Lincoln Company! Applying directly gives you a better chance of being noticed, and it’s a great way to express your interest in the specific roles they have available in security services.
We think you need these skills to ace Heritage Security and Site Operations Officer in Lincoln
Some tips for your application 🫡
Show Off Your Certifications:In the security services field, having relevant certifications can set you apart from the crowd. If you’ve got certifications like SIA, make sure you include them upfront in your CV. This shows you’re serious and knowledgeable about the industry!
Highlight Your Experience:Whether it’s previous roles in security, surveillance, or even customer service, showcasing relevant experience is key. Make sure to mention specific duties you’ve performed that relate to the job at Lincoln Company. This demonstrates that you know what the role entails and you're ready to jump in.
Tailor Your Cover Letter:For a part-time role like this, it's a good idea to express your motivation for wanting to work at Lincoln Company specifically. Mention how your availability aligns with their needs and what you’re hoping to learn. We love seeing enthusiasm and a willingness to grow!
Add Availability and Flexibility:For part-time positions, your availability can be a deciding factor. In your CV or cover letter, don’t forget to outline when you can work, and if you're open to various shifts. This flexibility can be a big plus for Lincoln Company, showing you’re ready to contribute wherever needed.
How to prepare for a job interview at Lincoln Company
✨Know Your Security Protocols
Familiarise yourself with common security protocols and procedures. Be ready to discuss your understanding of risk assessment, emergency response tactics, and how you would handle specific scenarios. It’s worth brushing up on the latest trends in the security industry too, so you can talk about where you see the field heading.
✨Showcase Relevant Experience
Even if it's part-time, highlight any previous experience in security or related roles. If you’ve done anything from bouncer work to volunteering at events, prepare to share how those experiences have equipped you with the skills required for this role at Lincoln Company.
✨Demonstrate Communication Skills
In security services, clear communication is key. Be prepared to answer questions about how you would interact with the public and work as part of a team. Think of examples where you’ve effectively communicated during tense situations and how that helped resolve issues.
✨Flexible Availability Matters
As this is a part-time role, be clear about your availability. Employers often need flexibility for shifts, especially during peak hours or events. Be upfront about when you can work, and show your willingness to adapt to meet the team's needs.
