Apprentice Customer Service - Bluecube Cloud Services Limited
This is a fantastic opportunity to begin your career with Bluecube Cloud Services. As an apprentice Help Desk agent, you will gain hands-on experience supporting clients and helping to resolve technical IT issues whilst working towards your L3 customer service qualification.
Duties will include, but will not be limited to:
Providing front-line support via the phone, email and remote tools
Logging and managing support tickets
Learning to maintain technical documents and asset inventories
Upholding IT security practices and supporting compliance
What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?
The Apprentice will work towards their Apprenticeship Standard in L3 Customer Service
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course
This is a day-a-month release programme, which means you will attend Lincoln College one day a month in the term time only. This will fall within your contracted working hours
Course outline:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0071-v1-1
What is the Expected Career Progression After this Apprenticeship?
A full-time IT Helpdesk Technician position within the team, with progression to move into a specialist field within the team.
Desired Skills and Personal Qualities
Customer care skills
Analytical skills
Logical
Initiative
Qualifications
GCSE in:
English and Maths (grade A*/9 – C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Other Requirements
We are looking for an individual who has a genuine passion for IT and problem-solving, along with a willingness to learn and develop within our professional environment.
We encourage on-the-job learning and provide opportunities for training and professional certifications to support our team’s development. In return, we expect a genuine commitment and enthusiasm to learn, develop new skills and grow within the role.
Monday- Friday: 09:00 to 17:00 with an 08:30 start, 2 working days per week.
£14,976 to £23,793.12, depending on your age
We will respond via email or phone to answer your query and notify you of our Open Day dates on the lawful basis of legitimate interest in relation to the General Data Protection Regulations 2018. Your information is not sold or shared by Lincoln College and you will not receive further marketing emails or calls. For information on how long we hold your personal data, your rights of access and deletion of personal data click here .
Salary: £16,640 to £26,436.80, depending on your age National Minimum Wage Minimum wage rates (opens in new tab) Company-paid training options to gain your forklift license (age-appropriate). Bonus after 6-month probation
Salary: £17,472 to £27,758.64, depending on your age
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Apprentice Customer Service - Bluecube Cloud Services Limited in Lincoln employer: Lincoln College
Lincoln College is an exceptional employer that prioritises work-life balance and employee well-being, offering a flexible benefits package tailored to meet diverse needs. With a strong commitment to professional development, employees have ample opportunities for growth and advancement within a supportive and collaborative work culture. Located in the vibrant city of Lincoln, the college fosters an inclusive environment where every team member's contributions are valued, making it a rewarding place to build a meaningful career.
