Develop customer service skills at Cowries Mart, Gainsborough. Learn specialist grocery products, handle till transactions, support WhatsApp and Shopify orders, and keep stock and displays organised. Includes workplace mentoring and paid apprenticeship training.
Duties will include:
Welcome customers, identify their needs and answer in-store, telephone and digital enquiries
Process till payments and receipts accurately and follow cash-handling procedures
Learn specialist African and Asian grocery names, pronunciation and culinary uses, using verified product information
Check and rotate stock, maintain price labels and displays, and report shortages or discrepancies
Support WhatsApp and Shopify orders, availability checks, order preparation and collection enquiries
Record feedback, resolve routine issues within agreed authority and refer complaints to the Director
Follow food safety, health and safety and data-protection procedures
Applicants from all ethnic and cultural backgrounds are welcome. Selection is based on relevant skills, suitability and willingness to learn. Product training will be provided.
What Training Will the Apprentice Take and What Qualification Will the Apprentice Get at the End?
The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Level 2
A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
This is a predominantly work-based programme with College attendance required once a month
All learning will take place at the candidate's place of employment/College and within their contracted working hours
Course outline: https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1
What is the Expected Career Progression After this Apprenticeship?
Possible progression into retail customer service, digital order support or further relevant training, subject to performance and business needs
Desired Skills and Personal Qualities
- Customer care skills
- Initiative
- Non judgemental
Qualifications
GCSE in:
GCSE English and Maths (Grade A*/9 – C/4) desirable
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Other requirements
Shop work includes standing, stocking shelves and safe handling of goods, with appropriate support.
Delivery duties and any driving requirements are not included as confirmed requirements for this customer-service form.
First appointment target: November 2026, subject to College intake, eligibility and onboarding. If this is the later appointment, the start is planned a few months after the first and the exact date is to be agreed.
30 paid hours per week, including training
We will respond via email or phone to answer your query and notify you of our Open Day dates on the lawful basis of legitimate interest in relation to the General Data Protection Regulations 2018. Your information is not sold or shared by Lincoln College and you will not receive further marketing emails or calls. For information on how long we hold your personal data, your rights of access and deletion of personal data click here .
#J-18808-Ljbffr
Customer Service Apprentice - Cowries Mart employer: Lincoln College
Lincoln College is an exceptional employer that prioritises work-life balance and employee well-being, offering a flexible benefits package tailored to meet diverse needs. With a strong commitment to professional development, employees have ample opportunities for growth and advancement within a supportive and collaborative work culture. Located in the vibrant city of Lincoln, the college fosters an inclusive environment where every team member's contributions are valued, making it a rewarding place to build a meaningful career.
