At a Glance
- Tasks: Welcome visitors, provide information, and ensure a safe environment at the College.
- Company: Join a supportive college community focused on student welfare and safety.
- Benefits: Flexible casual hours, valuable experience in customer service, and a vibrant work environment.
- Other info: Opportunity for personal growth and teamwork in a dynamic setting.
- Why this job: Make a difference by helping students and visitors while developing your skills.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 12 - 15 € per hour.
Hours of Work
This is a casual post. Shift times will vary, with the earliest shift starting at 7:30am and the latest shift finishing at 10:00pm.
Key Duties
- Customer Service
Provide a warm and professional welcome to the College, ensuring visitors are acknowledged quickly and helped in a timely fashion. Be sympathetic to the support and welfare needs of the student body; providing a professional, approachable and safe environment for students to get information or signposting to the appropriate support resources. Deal with a wide and varied flow of people at different levels with professionalism, tact, diplomacy, discretion and a welcoming approach; maintain confidentiality where required. Act as a point of information for college members during term time, for conference and events guests and for visitors throughout the year. Quickly locate or provide information about the College, its history, local area and tourism attractions. Handle telephone calls to the main switchboard; display a warm and professional welcome by phone, competently answer enquiries, take requests, and where unable to assist, probe for further information and direct the caller to the appropriate person. Take and communicate messages where required. Work proactively, foresee potential issues, think strategically about contingency plans and communicate them effectively; grasp the bigger picture of how the activities and interactions of a busy College operation relate to the Lodge operation. Deal calmly with unforeseen situations, use initiative to resolve minor issues confidently, and know when to escalate; communicate to guests and relevant departments. Handle complaints calmly and confidently to resolve them quickly, informing relevant departments of the issue and action taken. - Safety and Security
Support the Lodge Management in ensuring a continuous safe and secure environment, highlighting risks and impact on the College. Be first aid trained, proficient in fire prevention and health and safety regulations and act as first responder to incidents; coordinate with emergency services or University Security where required. Carry out security patrols and deal with security or behavioural issues appropriately and professionally. Be conversant with the College Security systems and procedures; act swiftly and promptly following the College Fire and other emergency plans. Provide written incident reports in line with college policy. - General Operational Duties
Ensure the Lodge area is clean, tidy and organised, promoting a professional and welcoming first impression; sort post, deliver parcels and assist with luggage. Be IT proficient, particularly with MS Office and the college booking system. Act as an information point and communicate relevant information across departments; ensure accurate handovers between shifts. Assist tour party visitors within the College and ensure the College is well presented. Handle the Lodge email account, responding professionally and promptly to incoming emails. Assist the Dean, Domestic Bursar and Junior Deans in enforcing College Rules, keeping noise disruption to a minimum and managing noise or behavioural issues to minimise impact on residents. Issue keys and fobs accurately, complying with all procedures. Collect, cash-up and record all monies paid by visitors or tour parties accurately. - General Duties
Be familiar with and work in accordance with all College policies and procedures. Participate in training and development required by the College. Take responsibility for ensuring the Lodge and College property and equipment is kept safe at all times. Comply with any other reasonable request from the Lodge Management team, Domestic Operations Manager or any senior manager. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your role within the College and the overall objectives.
Person Specification
- Essential
Previous experience working in a customer service focused role in a hotel or similar environment. Excellent written and verbal communication skills. IT literate – able to use Microsoft Office. Ability to prioritise when dealing with a wide and varied workload. Use initiative to solve day‑to‑day problems or react appropriately in emergencies; remain polite, calm, self‑motivated and organised. Demonstrate compassion and support in a high‑pressure environment. Work collaboratively as part of a team, in a flexible, supportive and adaptable manner. High level of motivation and initiative; work without direct supervision. - Desirable
Experience using electronic booking systems. Experience working in an academic setting. Knowledge of emergency procedures and First Aid.
Equality, Diversity and Data Protection
Recruitment monitoring information is collected for equality purposes only and does not form part of the selection process. Any personal data submitted to the College as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation.
Equality of Opportunity
Entry into employment with the University and progression within employment will be determined only by personal merit and the application of criteria related to the duties of the post and the relevant salary structure. Ability to perform the job will be the primary consideration. No applicant or staff member shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Other Information
The appointment will be conditional on verification of the successful candidate’s availability for employment in the UK. The candidate will be required to complete a confidential medical questionnaire which will be forwarded to the Occupational Health Department for assessment.
Lodge Receptionist (Days) Casual employer: Lincoln College, University of Oxford
Lincoln College offers a supportive and dynamic work environment for the Lodge Receptionist role, where employees are valued for their contributions to creating a welcoming atmosphere for students and visitors alike. With a strong emphasis on professional development, staff have access to training opportunities and a culture that promotes teamwork and collaboration. Located in a historic and vibrant academic setting, this position not only provides meaningful engagement with a diverse community but also ensures a safe and secure environment for all.
Contact Detail:
Lincoln College, University of Oxford Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Lodge Receptionist (Days) Casual
✨Tip Number 1
Get to know the College inside out! Familiarise yourself with its history, local attractions, and key contacts. This way, when you’re chatting with visitors or answering calls, you’ll sound like a pro and make a great impression.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to handle different scenarios, from welcoming guests to dealing with complaints. The more comfortable you are, the better you’ll perform in real situations.
✨Tip Number 3
Stay calm under pressure! Think about how you can manage unexpected situations. Maybe jot down a few strategies for common issues you might face, so you’re ready to tackle them head-on when they arise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Lodge Receptionist (Days) Casual
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your previous experience in customer service roles. We want to see how you've made guests feel welcome and supported, just like you'll do at the Lodge!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and get straight to the point about your skills and experiences that match the job description. We appreciate a well-structured application!
Tailor Your Application:Don’t just send a generic application! Tailor it to reflect the specific duties and responsibilities mentioned in the job description. Show us you understand what we’re looking for and how you fit the bill.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Lincoln College, University of Oxford
✨Know Your Customer Service Basics
Since this role is all about providing a warm and professional welcome, brush up on your customer service skills. Think of examples from your past experiences where you handled difficult situations or provided exceptional service. Be ready to share these stories during the interview!
✨Familiarise Yourself with the College
Do some research on the College's history, local area, and any tourism attractions nearby. This will not only help you answer questions but also show your genuine interest in the position. Plus, it’ll come in handy when dealing with visitors and providing them with information.
✨Demonstrate Your Problem-Solving Skills
The job requires you to think on your feet and handle unforeseen situations calmly. Prepare to discuss how you've used initiative in past roles to resolve issues. Think of specific examples where you had to act quickly and effectively, as this will highlight your ability to manage challenges.
✨Show Your Team Spirit
This role involves working collaboratively with others, so be prepared to talk about your experience in team settings. Share instances where you supported colleagues or contributed to a positive team environment. This will demonstrate that you're adaptable and can work well under pressure.
