Lincat
Customer Service Advisor (Maternity Cover) 12 Month Fixed-term Contract. About Us
Lincat is a thriving manufacturing business, one of the world's leading names in commercial catering equipment with over 50 years experience delivering world-class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to over 80 countries. We have great products, great people and great customers.
About the Role We have an exciting opportunity for a Customer Service Advisor to join our Internal Sales team at Lincat on a fixed-term 12-month contract. You will join a small, friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system. Your role is to ensure incoming calls and responding to customer emails are carried out in a timely manner, whilst achieving a high level of customer service. Hours of work This role is 37.5 hours per week, working Monday to Friday,
on a weekly rotating schedule of 8:30am to 4:30pm and 9:00am to 5:00pm. Key Areas of Responsibility: Provide first contact for incoming enquiries to the Sales Desk, ensuring the highest standards of customer service at all times.This will involve: Answering a high volume of incoming customer enquiries and queries, providing information and advice of a high standard of customer service. Dealing with queries and problems from dealers, end users and the public and ensuring resolution in a timely and professional manner. Process orders with a high degree of accuracy using the required systems. Ensuring that any necessary parts required are ordered and that full details are provided on the data log. Completing and filing all documentation correctly. Establish and maintain effective working relationships with customers, dealers, co-workers and other internal and external stakeholders. Undertake a regular program of product training to ensure own knowledge and skills for the effective performance of the role. Support the development and maintenance of up-to-date information and documentation for the sales team. Ensure that the Sales and Support Operations Lead is informed promptly of any issues or problems in order to enable these to be minimised. Work as a full team member by sharing knowledge and advice when required, covering for holidays by role re-allocation and carrying out any other duties, including project work, which may reasonably be requested of the role when required. This may include: To be the first point of contact for a member of the Business Development Managers and National
Customer Service Advisor (Maternity Cover) in London employer: Lincat
Lincat is an exceptional employer, offering a supportive and friendly work environment where employees are valued and encouraged to grow. With a strong focus on customer service excellence, the company provides comprehensive training and development opportunities, ensuring that team members can enhance their skills while contributing to a leading name in commercial catering equipment. Located in a thriving manufacturing hub, Lincat fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
