Customer Service Advisor in Lincoln

Lincat – Customer Service Advisor
12 Month Fixed-term Contract.
About Us
Lincat is a thriving manufacturing business, one of the world's leading names in commercial catering equipment with over 50 years' experience delivering world-class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to over 80 countries. We have great products, great people and great customers.
About the Role
We have an exciting opportunity for a Customer Service Advisor to join our Internal Sales team at Lincat on a fixed-term 12-month contract.
You will join a small, friendly team whose main focus is to respond to incoming customer enquiries through various channels and to process orders on our system. Your role is to ensure incoming calls and responding to customer emails are carried out in a timely manner, whilst achieving a high level of customer service.
Hours of work
This role is 37.5 hours per week, working Monday to Friday, on a weekly rotating schedule of 8:30am to 4:30pm and 9:00am to 5:00pm.
Key Areas of Responsibility:
Provide first contact for incoming enquiries to the Sales Desk, ensuring the highest standards of customer service at all times.This will involve:
Answering a high volume of incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
Dealing with queries and problems from dealers, end users and the public and ensuring resolution in a timely and professional manner.
Process orders with a high degree of accuracy using the required systems. Ensuring that any necessary parts required are ordered and that full details are provided on the data log. Completing and filing all documentation correctl...