At a Glance
- Tasks: Provide technical support and training for our innovative catering equipment.
- Company: Join Lincat, a leader in commercial catering equipment with over 50 years of excellence.
- Benefits: Enjoy a competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and learning in a thriving industry.
- Why this job: Make a real impact by improving product designs and supporting customers worldwide.
- Qualifications: Electrical/mechanical qualification and strong technical skills required.
The predicted salary is between 40500 - 49500 £ per year.
Lincat is a thriving manufacturing business; one of the world's leading names in commercial catering equipment with over 50 years' experience of delivering world class innovation and product quality to its extensive customer base. Our company manufactures 50,000 products each year and exports to 80+ countries. We have great products, great people and great customers.
We have an exciting opportunity for a Technical Service Manager to join our Service team at Lincat. The successful candidate will provide technical support for the internal Sales and Service teams across Lincat, IMC and Fri Fri products, deliver product training to key customers and distributors and provide technical support to external warranty service providers. They will also identify and contribute to opportunities for continuous improvement across Lincat and IMC products.
Working Hours: The working hours are 40 hours per week, Monday to Friday.
Key Areas of Responsibility:
- Receiving and Processing Shipments
- Internal and External Product Support: Provide technical information to sales and the service team, including external service providers, maintaining and improving the technical information database through the creation of documentation to avoid repeated questions.
- Supplier competence: Complete periodic monitoring of supplier's insurances and core competencies with assistance from the company health and safety officer.
- Technical support of Service Provider: Act as support and escalation route for technical queries from service provider.
- Technical support for service engineers repairing Lincat equipment: Act as support and escalation route for technical queries from external service engineers.
- Third-party Service Engineer Training: Organise and conduct as and when required. Work with field-based Engineers to deliver this when required.
- 500 series recall: Provide technical service leadership when required. Work as a Service Engineer for on-site escalations when required and for problem investigations/escalations.
- Product Improvement: Use the information and understanding gained from the product support activity to identify and improve designs. Monitor and report on component failure rates and failure root causes with the assistance of the engineering department and quality engineer. Produce call guidance notes for NPI projects.
The role requires the individual to produce documentation and analyse data using Excel.
Essential Knowledge / Skills:
- An electrical and/or mechanical qualification; Gas Safe certification would be advantageous.
- Good working knowledge of Microsoft Office packages, including Word and Visio.
- Knowledge and experience of CAD systems, with Solid Edge experience being advantageous.
- An understanding of HTML would be beneficial.
- Strong technical and diagnostic skills, with the ability to identify and resolve faults effectively.
- Excellent attention to detail and the ability to record technical information clearly, accurately and concisely.
- A quick learner, with the ability to develop and apply new technical knowledge.
- Self-motivated and able to work autonomously, while also contributing effectively as part of a team.
- Highly organised, with the ability to manage their own workload efficiently and prioritise tasks to maximise their contribution.
- Customer-focused, with a professional and helpful approach to internal and external customers.
- Agile and adaptable, with the ability to respond positively to changing priorities and requirements.
- A strong team player with effective communication and interpersonal skills.
- Detail-oriented and methodical in their approach to technical problem-solving.
Technical Services Manager in Grantham employer: Lincat
Lincat is an exceptional employer, offering a supportive and friendly work environment where employees are valued and encouraged to grow. With a strong focus on customer service excellence, the company provides comprehensive training and development opportunities, ensuring that team members can enhance their skills while contributing to a leading name in commercial catering equipment. Located in a thriving manufacturing hub, Lincat fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Grantham
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Lincat, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace Technical Services Manager in Grantham
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Lincat specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Lincat
✨Know Your Manufacturing Processes
Before you walk into the interview with Lincat, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Lincat value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
