Linassi+Co is an independent brand and digital agency. Since 2008, we have worked with ambitious clients across five continents, combining strategy, creativity and design to build distinctive brands and digital experiences.
Our expertise spans brand strategy, identity, digital development and content, with a particular focus on luxury real estate, hospitality, architecture and design.
We are a collaborative, creatively driven team that values curiosity, strategic thinking and attention to detail. We take pride in building lasting client relationships and delivering work that makes a meaningful difference to their businesses.
The Role
We are looking for an experienced Account Manager to join our Ipswich-based team. This is a full-time, hybrid position suited to someone who enjoys building client relationships, managing creative projects and working closely with a multidisciplinary team.
As a key point of contact for our clients, you will be responsible for the day-to-day management of accounts, ensuring projects progress smoothly, expectations are managed and work is delivered to the highest standard.
You will work across a diverse portfolio of brand and digital projects, coordinating internal teams, managing timelines and budgets and maintaining clear communication throughout. Beyond delivery, you will develop a thorough understanding of each client's business, identifying opportunities to add value and strengthen long-term relationships.
The ideal candidate will be highly organised, commercially aware and confident managing multiple projects, with an appreciation for creativity and the processes behind delivering exceptional work.
Key Responsibilities
Client Relationships & Account Management
- Act as a primary point of contact, building trusted, productive relationships with clients.
- Develop a clear understanding of clients' businesses, objectives and commercial priorities.
- Manage day-to-day communication, expectations and feedback with professionalism and confidence.
- Identify opportunities to develop existing accounts and introduce additional agency services.
- Contribute to client meetings, presentations and strategic discussions.
Project Management & Delivery
- Manage multiple brand, creative and digital projects from briefing through to completion.
- Translate client requirements into clear, considered briefs for internal teams.
- Coordinate designers, developers, strategists and external collaborators to ensure effective project delivery.
- Establish and manage project schedules, milestones, deliverables and approvals.
- Monitor progress, anticipate potential challenges and take proactive steps to keep projects on track.
- Ensure consistently high standards of accuracy, presentation and quality across all client deliverables.
Commercial & Operational Management
- Monitor project budgets, allocated resources and profitability.
- Support the preparation of proposals, estimates, scopes of work and project plans.
- Manage scope changes and additional client requests to protect project budgets and delivery schedules.
- Maintain accurate project records, status updates and financial information within agency management systems.
- Contribute to the efficient running of accounts and the continuous improvement of internal processes.
Experience & Qualities
- Proven experience in account management, client services or project management within a creative, branding, marketing or digital agency.
- Excellent communication and interpersonal skills, with the confidence to engage clients and internal teams at different levels.
- Strong organisational skills and the ability to manage competing priorities, multiple projects and tight deadlines.
- Experience preparing creative briefs, managing project schedules and coordinating multidisciplinary teams.
- Commercial awareness, including experience managing budgets, estimates and project scope.
- Exceptional attention to detail and a commitment to delivering high-quality work.
- A proactive, solutions-focused approach, with the confidence to take ownership and make informed decisions.
- A collaborative and adaptable attitude, with the ability to work independently and as part of a team.
- Experience working across brand strategy, visual identity, website development or digital marketing projects.
- Familiarity with project management and resource planning platforms, particularly Monday.com and Streamtime.
- Experience working with clients in luxury real estate, hospitality, architecture or design.
- An understanding of digital marketing, campaign performance and reporting.
- A relevant qualification in marketing, communications, business or a related discipline.
You will join an established, independent agency working with ambitious international clients on projects that combine strategic thinking with exceptional creative execution.
We offer a collaborative working environment where individuals are encouraged to contribute ideas, take ownership and play a meaningful role in the agency's continued development.
- The role is based in our Ipswich studio, with hybrid working flexibility. International travel may be required.
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