Job Summary
We seek a self-motivated Program Manager to join Linaro's Engineering team. To succeed in this position, the individual must have strong project management experience in software services, solid customer-facing skills, and technical knowledge of open-source or embedded systems.
The Program Manager
plays a crucial role in managing software services projects to ensure timely delivery and manage the customers' expectations. The Program Manager works with the team to track deliverables, identify/resolve project risks, and proactively communicate project status to internal stakeholders and customers. The Program Manager also serves as a Community Manager, guiding and facilitating community Working Groups to ensure timely execution of open-source initiatives and manage stakeholders' and customers' expectations.
Travel
Linaro is a widely distributed company, so domestic and international travel is occasionally required. The Program Manager may be required to participate in project kick-off meetings and development sprints.
Key responsibilities and accountabilities
- Maintain day-to-day operational tracking and communications with customers.
- Manage multiple complex initiatives, including prioritization, estimating, scheduling, and risk mitigation
- planning.
- Control and maintain requirements in JIRA.
- Oversee financials using Linaro's accounting and time-logging system (Kantata).
- Maintain ownership, reporting, and updates for internal/external stakeholders (Confluence).
- Control scope, budget, and schedule using appropriate change governance.
- Trigger escalation of issues when necessary.
- Coordinate inter-team dependencies and communication.
- Contribute to continuous improvement initiatives as they relate to service delivery.
- Work side by side with Working Group (WG) Technical Chairs and members to adhere to lifecycle standards:
- Steer teams through the development of RFQs, ROMs, and executable SoWs.
- Create and oversee active contracts.
- Assure adherence to Community Rules as defined by charters, such as voting for structural guidelines.
- Evangelize membership through complementary marketing initiatives.
- Perform administrative tasks such as ensuring successful company onboarding.
- Enhance group workflows as operational improvements are identified.
- Provide updates to Community Websites and Social Media platforms.
- A willingness to champion any activities associated with attaining, retaining, and integrating member companies.
Required skills and experience
- At least 4+ years of direct Program Management experience in a software/hardware technology
- Environment Company
- Familiarity with Open Source projects and the processes associated with leveraging these for products is a plus
- Strong understanding of Linux and the broader Open Source ecosystem, including licensing, development process, and source code hosting
- Experience with project management tools such as Kantata, Jira, Confluence, and Google Suite
- Communications: Excellent English skills, both verbal and written. Competence in clear, concise, and tactful communication with senior management, clients, and peers. An ability to communicate technical issues with people of varying degrees of technical experience
- Experience working and managing widely geographically distributed teams across disparate time zones to achieve successful outcomes. A willingness to work flexible hours to support such.
- Experience working and managing in a customer-facing environment (strong people skills)
- Highly innovative, flexible, and self-directed, with the ability to work from home productively, is a must
Desired Skills and Experience
- PMP, CSM, or PRINCE2 certification preferred
- Track record of taking ownership and managing expectations.
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