WELCOME TO LINAKER
For over 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work.
Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
ABOUT THE ROLE
Reporting to the Account Manager, the Performance Manager will coordinate contract governance, compliance, work-in-progress performance, contractor assurance and client actions across allocated accounts. The role will provide clear performance oversight, maintain effective controls, challenge under-performance and support operational and commercial escalation, while the Account Manager retains overall contract accountability and final decision-making authority.
WHAT YOU WILL BE RESPONSIBLE FOR
Compliance Management:
• Take ownership of statutory, mandatory and contractual compliance tracking across allocated accounts.
• Monitor planned maintenance schedules, completion dates, certification and supporting evidence.
• Review and verify compliance documentation and complete sign-off within delegated authority and competence.
• Identify overdue activities, gaps and risks; coordinate corrective actions and escalate where required.
• Maintain accurate compliance trackers, records and reports; support audits and client updates.
Supply Chain & Management:
• Point of escalation for service providers delivering planned, reactive and remedial works.
• Monitor attendance, completion, quality, KPIs, SLAs and submission of compliance evidence.
• Challenge performance issues and support supplier reviews.
• Build effective working relationships for escalations to drive timely resolution of outstanding contractor actions.
Operational & Contract Management:
• Support the Account Manager with daily delivery and performance of allocated contracts.
• Monitor PPM, reactive work orders, aged tasks, remedials and service escalations through to closure.
• Coordinate with engineers, helpdesk teams, contractors and clients to maintain service standards.
• Maintain/Support accurate CAFM and contract records and prepare operational and KPI reports.
• Attend site visits, client meetings and contract reviews, providing updates and following up actions.
Commercial & Client Support:
• Assist with budget monitoring, cost control, quotations, purchase orders and additional works.
• Support review of contractor costs, invoices and contract variations within delegated limits.
• Build positive client relationships and respond promptly to operational and compliance queries.
• Identify opportunities to improve efficiency, service quality and value for money.
Learning & Development:
• Work closely with the Account Manager to strengthen contract operations, financial awareness and client engagement.
• Take ownership of allocated performance, governance and improvement workstreams within delegated authority.
• Build capability to progress into a Contracts Manager or wider contract leadership role.
Work Environment:
• Hybrid / Office-based with frequent travel to client sites.
Performance Governance Ownership:
• Maintain the reactive and aged WIP overview, coordinating priorities, recovery actions and escalation through to closure.
• Oversee the statutory compliance tracker, ensuring risks, gaps and required corrective actions are visible and actively managed.
• Manage the client action tracker, maintaining clear ownership, due dates, progress updates and evidence of closure.
• Monitor contractor performance against agreed service, quality, compliance, KPI and SLA requirements.
• Coordinate commercial or contractual escalations, preparing accurate supporting information for Account Manager review and decision.
• Maintain the contractor risk and issue register, ensuring risks, controls, owners and mitigation actions remain current.
• Own and coordinate continuous improvement actions, tracking agreed benefits and completion.
• Support and lead contract-level client relationship and governance meetings as delegated, ensuring actions and decisions are recorded and followed through.
• Plan and conduct subcontractor performance reviews, challenging under-performance and agreeing measurable recovery actions.
• Act as process owner for allocated contract controls, maintaining consistent ways of working and promoting compliance with agreed procedures.
• Remain accountable for the scheduling of mobile engineers, using performance priorities, competence, availability and service requirements to guide allocation.
Audit & Assurance:
• Coordinate and support audits of subcontractors, operational processes, permits, compliance records and engineering delivery.
• Record audit findings, allocate corrective actions, monitor completion and escalate unresolved or high-risk issues.
• Verify that evidence, permits and service documentation are complete, accurate and suitable for contractual and compliance assurance.
KEY SKILLS & EXPERIENCE
Essential:
• Experience in facilities management, contract support, service coordination or a similar operational role.
• Understanding of compliance tracking, PPM and reactive maintenance processes.
• Experience coordinating subcontractors and following up service delivery.
• Strong organisational skills, attention to detail and ability to manage competing deadlines.
• Clear communication and confidence working with clients, contractors and internal teams.
• Competence in Microsoft Office, particularly Excel, and ability to use multiple systems.
• Proactive problem-solving approach, accountability and willingness to learn.
Desirable:
• Experience using CAFM systems and preparing KPI or compliance reports.
• Knowledge of statutory maintenance, health and safety and contractor assurance.
• Understanding of SLAs, supplier performance, quotations and basic commercial processes.
• Relevant facilities management, engineering or health and safety qualification.
THE PACKAGE
• Competitive Salary.
• Mileage expenses can be claimed for business travel in line with company policy.
• Opportunity for progression.
• Flexibility for hybrid working.
• Health care, life insurance and medical insurance available after a qualifying period.
Contract Performance Manager in Warrington employer: Linaker
Linaker is an exceptional employer that prioritises trust, reliability, and care, creating a supportive work environment for its employees. With a competitive salary, generous annual leave, and opportunities for personal growth, Linaker fosters a culture of inclusivity and well-being, making it an ideal place for those passionate about people and recruitment. The blend of home and office-based work allows for flexibility, while the company's commitment to employee development ensures that your contributions lead to meaningful career progression.
