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For Companies At a Glance
- Tasks: Transform data into insights, create reports, and support decision-making.
- Company: Join Linaker, a leader in creating tailored business environments.
- Benefits: Enjoy 25 days holiday, competitive salary, and health benefits.
- Why this job: Make an impact by analysing data and supporting client operations.
- Qualifications: Experience in facilities management and advanced Excel skills required.
- Other info: Dynamic team environment with opportunities for growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Linaker is a long‑established leader in designing and maintaining tailor‑made business environments across the UK. With 30 years of experience, we support a wide range of business sectors by creating and regulating spaces that really work. We are currently looking for an exceptional Operations Support Officer to join our vibrant team in Bradley Stoke on a 9‑month contract.
About the Role
Reporting to the Strategic Partnership Director, the Operations Support Officer will transform raw operational data into actionable insights, create KPI reports, and provide executive support.
Key Responsibilities
- Analyse large datasets to identify performance trends, risks and opportunities across client operations.
- Develop and maintain data models and dashboards that provide real‑time metrics and operational insights.
- Translate complex datasets into clear, concise insights to support decision‑making by Operations and Account Managers.
- Produce monthly client‑facing KPI reports with a high level of accuracy and visual presentation.
- Ensure timely delivery of reports in line with contractual obligations and client expectations.
- Collaborate with Account Managers to tailor reports to client priorities.
- Provide regular insight reports and ad‑hoc analysis to support continuous improvement across service delivery.
- Attend client and internal performance review meetings to explain findings and support discussions.
- Provide administrative support to Sector Directors – document preparation, performance summaries, board packs, and contract‑specific reporting.
- Track actions and deadlines related to strategic contract initiatives or client requirements.
Key Skills & Qualifications
- Proven experience in the Facilities Management industry or an operational services environment.
- Advanced skills in Microsoft Excel (pivot tables, lookup functions, data modelling), PowerPoint and Word.
- Strong attention to detail and ability to ensure accuracy in all reporting and analysis outputs.
- Excellent written and verbal communication skills, with the ability to translate complex data into clear business language.
- Experience producing client‑facing reports to a high professional standard.
- Strong time‑management skills, working under pressure and meeting tight deadlines.
- Experience with CAFM systems (ideally Joblogic) or FM performance frameworks / SLA/KPI reporting.
Package & Benefits
- 25 days holiday plus bank holidays.
- Competitive starting salary.
- Health care, life insurance and medical insurance available after a qualifying period.
Operations Support Officer employer: Linaker
Contact Detail:
Linaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Operations Support Officer role.
✨Tip Number 2
Prepare for interviews by practising common questions related to data analysis and reporting. We suggest you come up with examples from your past experiences that showcase your skills in Excel and KPI reporting. This will help you stand out as the perfect fit for the job!
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve worked on any relevant projects or reports, compile them into a neat presentation. We love seeing real examples of your work, especially when it comes to translating complex data into clear insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make an impact in our vibrant team.
We think you need these skills to ace Operations Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your advanced Excel skills and any relevant experience in Facilities Management to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Operations Support Officer role. Share specific examples of how you've transformed data into actionable insights in previous roles.
Showcase Your Attention to Detail: Since accuracy is key in this role, make sure your application is free from typos and errors. A well-presented application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Linaker
✨Know Your Data
Since the role involves analysing large datasets, make sure you brush up on your data analysis skills. Familiarise yourself with common performance trends and how to present them clearly. Being able to discuss specific examples of how you've transformed data into actionable insights will impress the interviewers.
✨Master Your Tools
The job requires advanced skills in Microsoft Excel, PowerPoint, and Word. Before the interview, practice using pivot tables and lookup functions in Excel. You might even want to prepare a sample report or dashboard to showcase your skills. This hands-on approach can really set you apart!
✨Communicate Clearly
You’ll need to translate complex data into clear business language, so practice explaining your past projects in simple terms. Think about how you can convey your findings effectively, especially when discussing client-facing reports. Good communication can make all the difference in how your insights are received.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and time management skills. Prepare for scenarios where you might have to meet tight deadlines or handle multiple tasks. Think of examples from your previous experience where you successfully managed similar challenges, as this will demonstrate your capability to thrive under pressure.
