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- Tasks: Lead recovery efforts and drive performance improvements in challenging operational environments.
- Company: Linaker, a trusted leader in creating tailored business environments for 30 years.
- Benefits: Competitive salary, company car, 25 days holiday, and healthcare benefits.
- Other info: Dynamic hybrid work environment with opportunities for career progression.
- Why this job: Make a real impact by transforming underperforming contracts and driving operational excellence.
- Qualifications: Experience in hard services operations and crisis management with strong leadership skills.
The predicted salary is between 60000 - 75000 ÂŁ per year.
Welcome to Linaker. For 30 years Linaker has specialised in the creation and maintenance of tailor‑made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
With continued growth and ambitious plans ahead, we are now looking for a highly capable Operations Performance Manager – Operations (Hard Services) to support critical operational initiatives and drive performance improvements across our portfolio.
About the Role
Reporting to the Sector Director, the Operations Performance Manager will be deployed into critical, underperforming, or high‑risk client environments to lead recovery and stabilisation efforts. This is not a traditional operational role focused on steady‑state KPI and SLA management. Instead, the role is centred on rapid diagnosis, intervention, and transformation, taking ownership of accounts in distress and driving them back to a stable, compliant, and commercially viable position. The role requires a highly experienced, hands‑on operator with deep hard services expertise, capable of making decisive interventions, challenging existing ways of working, and delivering results in pressured environments.
What you will be responsible for
- Client Improvement & Recovery
- Take full operational ownership of failing or at‑risk contracts requiring immediate intervention
- Conduct rapid, forensic diagnostics across technical delivery, compliance, commercial performance, and resourcing
- Identify root causes of failure and implement targeted corrective actions
- Develop and execute short‑term stabilisation plans and longer‑term recovery strategies
- Reset client confidence through visible leadership, transparency, and decisive action
- Establish temporary governance and reporting structures to regain operational control
- Transition accounts back to BAU teams once stability has been restored
- Special Projects Delivery
- Lead high‑risk, high‑impact operational projects where standard structures are insufficient
- Act as a troubleshooter across complex or failing operational situations
- Support distressed or failing mobilisations and bring them back on track
- Implement corrective operational frameworks, processes, and controls at pace
- Deliver measurable turnaround outcomes
- Operational Excellence
- Implement structured recovery frameworks rather than standard continuous improvement
- Introduce discipline, accountability, and control into unstable environments
- Challenge and reset operational standards where required
- Balance speed of intervention with long‑term sustainability
- Ensure all recovery actions meet statutory compliance and safety standards
- Stakeholder Management
- Manage challenging client relationships and rebuild trust
- Provide clear, honest, and solutions‑focused communication
- Mobilise internal teams quickly to support recovery
- Influence behavioural and operational change at site level
Key Skills
- Proven experience in hard services operations (FM, engineering, technical services)
- Strong experience in turnaround, recovery, or crisis management roles
- Hands-on leadership with strong operational credibility
- Excellent analytical and problem‑solving capability
- Strong stakeholder and client management experience
- Commercial awareness and understanding of contract performance
- Strong knowledge of compliance and health & safety (IOSH/NEBOSH desirable)
- Proficiency in Microsoft Office and reporting systems
Work Environment
- Hybrid / Office‑based with frequent travel
- Fast‑paced, high‑pressure environments requiring rapid response
The Package
- Competitive salary on offer with annual pay review
- Company car / car allowance
- 25 days holiday plus bank holidays
- Career progression opportunities
- Hybrid working
- Healthcare, life insurance, and additional benefits
Equal Opportunities
Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Interested
This is a compelling opportunity to take ownership of supporting the ongoing development, optimisation, and system related projects in a growing business where your input drives real change and career progression is built into our journey. If you think you’re a match, apply now.
Operations Performance Manager in Newton-le-Willows employer: Linaker
Contact Detail:
Linaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Performance Manager in Newton-le-Willows
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Performance Manager role. You never know who might have the inside scoop on a great opportunity.
✨Tip Number 2
Prepare for interviews by diving deep into Linaker’s values and recent projects. Show us that you understand our commitment to trust, reliability, and care. Tailor your responses to highlight how your experience aligns with our mission and the specific challenges we face.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and reach out directly if you think you’d be a good fit. Sometimes, the best opportunities come from proactive candidates who show genuine interest in joining our team.
✨Tip Number 4
Practice your problem-solving skills! Given the nature of the Operations Performance Manager role, be ready to discuss real-life scenarios where you’ve turned around failing projects or improved operational performance. We want to see your hands-on approach in action!
We think you need these skills to ace Operations Performance Manager in Newton-le-Willows
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hard services operations and turnaround management. We want to see how your skills align with the role of Operations Performance Manager, so don’t hold back!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenging situations in the past. We love seeing candidates who can demonstrate their analytical and problem-solving capabilities, especially in high-pressure environments.
Be Honest and Clear: When discussing your experiences, be straightforward about your achievements and challenges. We value transparency and want to know how you’ve built trust with clients and stakeholders in your previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Linaker!
How to prepare for a job interview at Linaker
✨Know Your Stuff
Make sure you brush up on your hard services operations knowledge. Understand the key challenges in turnaround and recovery roles, and be ready to discuss specific examples from your experience that demonstrate your ability to diagnose issues and implement effective solutions.
✨Showcase Your Leadership Skills
This role requires hands-on leadership, so be prepared to share stories that highlight your ability to lead teams through high-pressure situations. Talk about how you've rebuilt trust with clients and mobilised teams quickly to achieve results.
✨Be Solutions-Focused
During the interview, focus on your problem-solving skills. Discuss how you've tackled complex operational challenges in the past and what frameworks or processes you've implemented to ensure compliance and safety standards are met.
✨Engage with Stakeholders
Since stakeholder management is crucial for this role, think of examples where you've successfully managed challenging client relationships. Be ready to explain how you communicated effectively and influenced change at the site level to drive operational excellence.