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For Companies At a Glance
- Tasks: Lead and develop a team to deliver exceptional customer service.
- Company: Join Linaker, a trusted leader in creating bespoke business environments.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Be part of a company that values trust, reliability, and care.
- Why this job: Make a real difference by shaping client experiences and leading a dynamic team.
- Qualifications: Experience in team leadership and a passion for coaching others.
The predicted salary is between 30000 - 40000 £ per year.
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients' architecture and, ultimately, an extension of their business, a part of one team.
ABOUT THE ROLE
We are seeking an experienced Team Leader to guide, coach and develop a team of advisors across telephony and/or back-office operations. You will drive performance through effective quality assessment, day-to-day people management, and close monitoring of service levels, working collaboratively with stakeholders across the wider business to deliver an excellent customer experience.
WHAT YOU WILL BE RESPONSIBLE FOR
- Coach, support and develop direct reports through regular 1:1s, feedback, call listening/work sampling and tailored development plans.
- Complete quality assessments in line with an agreed quality standard, ensuring fair scoring and clear actions for improvement.
- Manage day-to-day HR activities including sickness absence processes, wellbeing support, return-to-work meetings and performance management.
Client Response Team Leader employer: Linaker
Contact Detail:
Linaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Response Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Linaker's values and recent projects. Show us that you understand our commitment to trust, reliability, and care, and how you can contribute to our team culture.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and performance management. We want to see how you handle real-life scenarios and support your team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in being part of the Linaker family.
We think you need these skills to ace Client Response Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Response Team Leader role. Highlight your leadership experience and any relevant achievements that showcase your ability to coach and develop a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for Linaker. Share specific examples of how you've driven performance in previous roles and how you embody our core values of trust, reliability, and care.
Showcase Your Communication Skills: Since this role involves guiding a team and collaborating with stakeholders, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional while still being personable.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you’ll be one step closer to joining our team at Linaker!
How to prepare for a job interview at Linaker
✨Know the Company Inside Out
Before your interview, take some time to research Linaker's history, values, and recent projects. Understanding their core values of trust, reliability, and care will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to coach and develop others. Prepare specific examples from your past experiences where you've successfully guided a team or improved performance through effective feedback and support.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and how you handle team dynamics. Think of scenarios where you had to manage conflicts or improve service levels, and be ready to discuss your approach and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team culture, performance metrics, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.