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For Companies At a Glance
- Tasks: Lead and develop a team to deliver exceptional customer service and performance.
- Company: Linaker, a trusted leader in creating tailored business environments for 30 years.
- Benefits: Competitive salary, supportive work culture, and opportunities for personal growth.
- Other info: Be part of a company that values trust, reliability, and care.
- Why this job: Join a dynamic team and make a real difference in client experiences.
- Qualifications: Experience in team leadership and a passion for coaching others.
The predicted salary is between 35000 - 45000 £ per year.
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
ABOUT THE ROLE
We’re seeking an experienced Team Leader to guide, coach and develop a team of advisors across telephony and/or back-office operations. You’ll drive performance through effective quality assessment, day-to-day people management, and close monitoring of service levels—working collaboratively with stakeholders across the wider business to deliver an excellent customer experience.
WHAT YOU WILL BE RESPONSIBLE FOR
- Coach, support and develop direct reports through regular 1:1s, feedback, call listening/work sampling and tailored development plans.
- Complete quality assessments in line with an agreed quality standard, ensuring fair scoring and clear actions for improvement.
- Manage day-to-day HR activities including sickness absence processes, wellbeing support, return-to-work meetings and performance management.
- Monitor and manage service levels (telephony and/or back office), taking real-time actions to meet demand and minimise backlog.
- Use MI to identify trends, risks and opportunities; implement actions to improve quality, productivity, compliance and customer outcomes.
- Support operational planning activities such as rota adherence, schedule effectiveness, and coverage for peaks/holidays.
Client Response Team Champion employer: Linaker
Contact Detail:
Linaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Response Team Champion
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. We recommend doing mock interviews with friends or family to build your confidence and get feedback.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of your past work or achievements that align with the role. We want to see how you can contribute to our team and make an impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. We love to see candidates who are proactive and engaged.
We think you need these skills to ace Client Response Team Champion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Response Team Champion role. Highlight your leadership experience and any relevant achievements that showcase your ability to coach and develop a team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about creating excellent customer experiences. Share specific examples of how you've driven performance in previous roles, and don’t forget to mention how you embody our core values of trust, reliability, and care.
Showcase Your Communication Skills: Since this role involves coaching and managing a team, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Linaker
✨Know the Company Inside Out
Before your interview, take some time to research Linaker's history, values, and the specific role you're applying for. Understanding their core values of trust, reliability, and care will help you align your answers with what they stand for.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to coach and develop others. Prepare examples from your past experiences where you've successfully guided a team, managed performance, or implemented effective training plans.
✨Be Ready to Discuss Metrics
Since the role involves monitoring service levels and using MI to identify trends, be prepared to discuss how you've used data in previous roles. Bring specific examples of how you've improved quality, productivity, or customer outcomes through data-driven decisions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to team development or how they measure success in the Client Response Team. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.