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For Companies At a Glance
- Tasks: Support client operations by analysing data and producing insightful KPI reports.
- Company: Join Linaker, a leader in creating tailored business environments for 30 years.
- Benefits: Enjoy 25 days holiday, competitive salary, and health benefits.
- Why this job: Make a real impact by transforming data into actionable insights for clients.
- Qualifications: Experience in data analysis, strong Excel skills, and excellent communication abilities.
- Other info: Dynamic team environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team.
The last couple of years has seen Linaker grow exponentially and our Key Account Managers have played a key role in this growth. With big plans for 2025 and beyond, we’re now looking for an exceptional Operations Support Officer to join this vibrant team and help drive the business forward.
ABOUT THE ROLE
Reporting into the Strategic Partnership Director, we are seeking a highly skilled and detail-oriented Operations Support Officer to support our client-facing operational team on a 9 month contract. This role is critical in transforming raw operational data into meaningful insights, identifying trends, mitigating service failures, and producing professional, visually compelling monthly KPI reports for our clients. The ideal candidate will have strong stakeholder engagement skills, advanced proficiency in PowerPoint, Excel, and data modelling, and a passion for turning data into actionable business intelligence.
WHAT YOU WILL BE RESPONSIBLE FOR
- Data Analysis & Modelling: Analyse large datasets to identify performance trends, risks, and opportunities across client operations. Develop and maintain robust data models and dashboards with the Data Analyst that enable quick access to real-time metrics and operational insights. Translate complex datasets into clear, concise insights that support decision-making by Operations and Account Managers.
- Client KPI Reporting: Produce monthly client-facing KPI reports with high levels of accuracy, clarity, and professional visual presentation. Ensure timely delivery of reports and alignment with contractual obligations and client expectations. Collaborate with Account Managers to understand client priorities and tailor reports accordingly.
- Operational Insight & Support: Work closely with operational teams to gather relevant data and understand the context behind the numbers. Provide regular insight reports and ad hoc analysis to support continuous improvement across service delivery. Attend client and internal performance review meetings when required to explain findings and support discussions.
- Executive Support & Administration: Provide administrative support to Sector Directors to assist in the successful delivery of their contracts. Support with document preparation, performance summaries, board packs, and contract-specific reporting. Assist in tracking actions and deadlines related to strategic contract initiatives or client requirements. Ensure all documentation is accurate, professional, and aligned with company and client standards.
KEY SKILLS
- Proven experience in Facilities Management industry or operational services environment.
- Advanced skills in Microsoft Excel (e.g., pivot tables, lookup functions, data modelling), PowerPoint and Word.
- Strong attention to detail and ability to ensure accuracy in all reporting and analysis outputs.
- Excellent written and verbal communication skills, with the ability to translate complex data into clear business language.
- Experience producing client-facing reports to a high professional standard.
- Strong time management skills, with the ability to work under pressure and meet tight deadlines.
- Experience with CAFM systems, ideally Joblogic, FM performance frameworks, or SLA/KPI reporting.
THE PACKAGE
- 25 Days holiday plus bank holidays.
- Competitive starting salary.
- Health care, life insurance and medical insurance available after a qualifying period.
Operations Support Officer in Bristol employer: Linaker
Contact Detail:
Linaker Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Officer in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for an Operations Support Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to data analysis and client reporting. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your skills in a clear and compelling way.
✨Tip Number 3
Show off your skills with a portfolio! If you’ve got examples of KPI reports or data models you’ve created, compile them into a neat presentation. This will not only demonstrate your expertise but also give you something tangible to discuss during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Operations Support Officer in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Support Officer role. Highlight your data analysis, reporting skills, and any relevant experience in facilities management to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a perfect fit for Linaker. Don’t forget to mention our core values of trust, reliability, and care.
Showcase Your Data Skills: Since this role involves a lot of data analysis and reporting, be sure to include specific examples of how you've used Excel and PowerPoint in previous roles. We love seeing how you’ve turned data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Linaker
✨Know Your Data
Before the interview, brush up on your data analysis skills. Be prepared to discuss how you've previously transformed raw data into actionable insights. Linaker values candidates who can identify trends and mitigate service failures, so think of specific examples where you've done this.
✨Master Your Tools
Since advanced proficiency in Excel and PowerPoint is crucial for this role, make sure you’re comfortable with pivot tables, data modelling, and creating visually compelling presentations. Practise demonstrating these skills, as you might be asked to showcase your abilities during the interview.
✨Understand Client Needs
Familiarise yourself with the importance of client-facing reports. Think about how you can tailor your insights to meet client expectations. During the interview, be ready to discuss how you’ve collaborated with stakeholders to ensure that reporting aligns with their priorities.
✨Showcase Your Communication Skills
Linaker is looking for someone who can translate complex data into clear business language. Prepare to explain your past experiences where you’ve had to present findings to non-technical audiences. Practise articulating your thoughts clearly and concisely, as strong communication is key in this role.
