At a Glance
- Tasks: Manage client relationships and drive business growth in a dynamic environment.
- Company: Join Linaker, a leader in creating tailored business environments for 30 years.
- Benefits: Competitive salary, company car, 25 days holiday, and health care options.
- Other info: Hybrid work model with opportunities for career progression.
- Why this job: Be part of a vibrant team shaping the future of workspace management.
- Qualifications: 5 years in account management with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
WELCOME TO LINAKER For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker’s heritage lies in our ability to design and regulate unique spaces that truly work. Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients’ architecture and, ultimately, an extension of your business, a part of one team. The last couple of years has seen Linaker grow exponentially and our Account Managers have played a key role in this growth. With big plans for 2026 and beyond, we’re now looking for an exceptional Account Manager to join this vibrant team and help drive the business forward.
ABOUT THE ROLE
Reporting to the Sector Director, The Account Manager will be responsible for managing and developing client relationships, ensuring service excellence across operations, whilst delivering against account profit driven targets and driving business growth. The role requires strong leadership, financial acumen, and operational expertise to oversee both multi-client / key account delivery.
WHAT YOU WILL BE RESPONSIBLE FOR
- Client & Account Management: Overall responsibility for the Clients / Accounts under your management. Serve as the primary point of contact for clients, addressing their needs and expectations. Develop and maintain strong strategic client relationships to enhance customer satisfaction and retention. Conduct regular client meetings and performance reviews to assess service delivery. Ensure compliance with contractual obligations and service level agreements (SLAs).
- Operational Management: Oversee the daily operations of facilities management services. Work closely with the Support teams to ensure efficient and cost-effective service delivery. Implement best practices and standard operating procedures for FM operations. Monitor and improve operational performance through key performance indicators (KPIs). Accountability for timely completion of PPMs within your areas and accounts. Accountable for Statutory compliance, PPM delivery for both Linaker engineers and Subcontracted services. Responsibility for reporting accurate and timely KPI information to the Sector Director via Business Management Planning (BMP) monthly.
- Financial & Budget Management: Financial responsibility for the performance including P&L, WIP, debt and ROI. Develop and manage budgets for Areas / key accounts, ensuring cost control and profitability. Quote sign off for all works between values of £10,000 & £20,000 as well as responsibility for driving conversion rate of quoted works within direct accounts and areas. Prepare financial reports and forecasts for as part of Business Management Plan (BMP). Identify cost-saving opportunities and implement efficiency measures.
- Business Development: Identify opportunities for expanding FM services within existing clients / accounts. Support bid and proposal processes for new contracts. Collaborate with business development teams to drive revenue growth. Key stakeholder and a significant contributor to the growth of the Area / Portfolio attached to any client / accounts within your management, including existing client account management. Contributing to the sales process including change management, new bid, site surveys, asset gathering, and sign off and mobilisation.
Work Environment: Hybrid / Office-based with frequent travel to client sites located in Telford and Dorset.
WHAT WE ARE LOOKING FOR
- 5 years experience of working within FM, account management, KAM.
- A technical background, with experience of SFG20.
- Excellent communication, negotiation, and leadership skills.
- 2 years’ client and people management experience gained in a similar business within the Facilities/Engineering sector.
- Microsoft / PC literate, ability to utilise multiple systems, extract and format data, trend analysis and report / KPI reporting.
- Strong presentation skills to both internal senior directors and external client stakeholders.
- Understanding of H&S and compliance preferably with IOSH / NEBOSH qualification.
- An understanding of P&L management and Commercial terms.
- Previous people management experience including performance reviews & audits and coaching & development.
- Strong knowledge of regulatory requirements and industry best practices pertaining to documentation, compliance and risk management.
- Proactive problem solver who can lead by example whilst maintaining a strong ethical approach.
THE PACKAGE
- A competitive starting salary with annual pay reviews.
- Company Car.
- 25 Days holiday plus bank holidays.
- Opportunity for progression.
- Flexibility for hybrid working.
- Health care, life insurance and medical insurance available after a qualifying period.
EQUAL OPPORTUNITIES Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Account Manager in Bristol employer: Linaker
Linaker is an exceptional employer that values trust, reliability, and care, fostering a vibrant work culture where Account Managers play a pivotal role in driving business growth. With competitive salaries, flexible hybrid working options, and a commitment to employee development, Linaker offers a supportive environment for professional advancement while ensuring a healthy work-life balance. Located in Telford and Dorset, employees benefit from a dynamic team atmosphere and opportunities to engage directly with clients, making every day meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Bristol
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Linaker and its values. Understand their approach to client relationships and operational excellence. When you walk into that interview, show them you’re not just another candidate – demonstrate how your experience aligns with their mission and how you can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in account management and financial oversight can drive business growth at Linaker. Use specific examples from your past roles to illustrate your points and make sure you highlight your leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Linaker team. So, get that application in and let’s make it happen!
We think you need these skills to ace Account Manager in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Account Manager role. Highlight your client management experience and any relevant financial acumen to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about facilities management and how your values align with Linaker’s core principles of trust, reliability, and care.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive business growth and manage client relationships effectively. Numbers and results speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Linaker
✨Know Your Clients
Before the interview, research Linaker's key clients and their specific needs. Understanding their business environments and how Linaker has tailored solutions for them will show your commitment and readiness to manage client relationships effectively.
✨Demonstrate Financial Acumen
Be prepared to discuss your experience with P&L management and budget oversight. Bring examples of how you've successfully managed financial performance in previous roles, as this is crucial for the Account Manager position.
✨Showcase Leadership Skills
Think of specific instances where you've led a team or project. Highlight your ability to motivate others and drive results, especially in a facilities management context. This will resonate well with Linaker's emphasis on strong leadership.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle various client scenarios or operational challenges. Practising your responses will help you articulate your problem-solving skills and proactive approach, which are essential for this role.
