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- Tasks: Coordinate maintenance requests and client service enquiries across the UK.
- Company: Join a dynamic team at Linaker Limited, committed to diversity and inclusion.
- Benefits: Competitive salary, full training, remote work options, and free parking.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Good written and numerical skills; customer-focused with strong communication abilities.
The predicted salary is between 30000 - 40000 £ per year.
This position is offered on a 6 Month Fixed Term Contract.
ABOUT THE ROLE
You will act as the main point of contact for maintenance requests and client service enquiries, coordinating work with internal teams and contractors. You will manage both reactive and planned repairs for clients across the UK, arrange site access permits, and ensure all jobs are accurately logged and tracked. Responsibilities include updating stakeholders and client systems with the latest status, manually updating platforms where required, monitoring API performance, driving metrics, and developing expertise in client systems to identify and resolve risks or trends.
WHAT YOU WILL BE RESPONSIBLE FOR
- Liaise with subcontractors and suppliers for updates, quotations, and reports.
- Meet or exceed SLAs and KPIs; record mitigation information on incomplete jobs.
- Allocate jobs based on urgency, skillset, and location as required.
- Uphold company reputation and fulfill moral/legal responsibilities.
- Obtain permits for all reactive and planned works.
- Escalate SLA issues quickly and update mitigation actions in internal/client systems.
- Monitor and report API functionality on client third-party systems.
- Understand client third-party platforms to optimise performance.
- Maintain accurate job progress records for clients, engineers, and stakeholders.
- Review documentation for scope alignment and initiate related jobs or quotes as needed.
- Assist with compiling data for internal and client reports.
- Escalate urgent matters to designated management.
- Build strong relationships internally and externally.
- Collaborate across teams to enhance the client experience and reduce escalations.
- Serve as primary helpdesk contact; efficiently organise and log maintenance issues.
WHAT WE ARE LOOKING FOR
- Good basic written and numerical skills and comfortable working with Microsoft Office.
- Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
- Ideally experience of working in a fast-paced helpdesk.
- A bonus would be if you have experience working for a service provider with an understanding of SLAs, KPIs, compliance, quote turnaround etc. (not a dealbreaker if you don’t).
- Previous experience of working to deadlines and multitasking.
- A background/understanding of general engineering practices (a nice to have but not essential).
- A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
- Strong relationship management skills internal and external.
ADDITIONAL DETAILS
- Core hours: Monday - Friday 9:00am - 17:00pm
- Competitive starting salary
- Full training delivered via our core trainer and team.
- 1 Day of home working following an initial training period
- Free parking but also accessible via public transport.
EQUAL OPPORTUNITIES
Linaker Limited is an equal opportunities employer committed to diversity and inclusion. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.
Administrator in London employer: Linaker Ltd
Contact Detail:
Linaker Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for an Administrator role. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Make sure you can talk about how your skills align with their needs, especially around customer service and managing maintenance requests. We want you to shine!
✨Tip Number 3
Practice your communication skills! As an Administrator, you'll need to liaise with various teams and clients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about liaising with clients and subcontractors, make sure your written application highlights your communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Tailor Your Application: We want to see how you fit into our team! Take a moment to tailor your application to the job description. Mention any relevant experience you have with SLAs, KPIs, or helpdesk environments to show us you're the right fit.
Be Detail-Oriented: Attention to detail is key in this role. When filling out your application, ensure that all your information is accurate and well-organised. This will reflect your ability to manage tasks and maintain records effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Linaker Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the responsibilities and requirements, especially around managing maintenance requests and liaising with subcontractors. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As an Administrator, exceptional communication is key. Prepare examples of how you've effectively communicated with clients or internal teams in the past. Be ready to discuss how you handle customer interactions and resolve issues, as this will highlight your fit for the role.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems under pressure. Whether it’s managing urgent maintenance requests or navigating client expectations, showcasing your ability to stay calm and find solutions will impress the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.